Don’t Get Lost in Translation: Talking Tech with All Levels of Expertise
You got the sign-off to move forward on a technical project, the budget approved, the first meeting with action items and—hey, that’s not what we had discussed! Or is it? This session is intended for anyone who:
- Serves as the go-to person to help less tech-savvy colleagues troubleshoot or learn how to use a new system
- Needs to work with specialists who have a lot more technical expertise but may not know as much about your nonprofit’s or program’s needs
There are ways to speak a common language without losing the important details and to do it respectfully when you’re not sure of the other person’s knowledge level in relation to your own. And there is always a way to ask good questions even when you’re not familiar with the subject matter. Don’t be intimidated or get frustrated. Effective technical communication is less about learning (or teaching) jargon as much as it is about clarity, naming assumptions, and communicating in a manner that builds trust. We’ll discuss some common pitfalls, talk about ways to avoid them, and demonstrate some tactics for communicating effectively when working on technical projects/tasks with people at all levels.
- Avoid common pitfalls in communicating on technical projects
- Learn tactics for communicating with people who have varying levels of technical expertise
- Build your toolbox for getting everyone on the same page and speaking the same language