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20NTC Session Proposal

Donor Management Systems – One Size Does NOT Fit All!


With so many donor management systems and CRMs in the nonprofit space, it can be daunting trying to find the right one for your nonprofit –  and lengthy/costly selection processes may not be in your timeline or budget. In this session, participants will get a crash course  on the different types of CRMs available (all-in-one, customizable, hybrid etc.), key terminology, critical features to look out for, and common “gotchas” nonprofits overlook when evaluating CRM systems. While this session may not provide all the answers, it will certainly provide you all the questions you need to consider in finding the right solution for you!  

Learning Outcomes

  • Understand key terms when evaluating CRMs
  • Understand critical features to consider
  • Understand the spectrum of applications available and the "categories" they fall under

Target Audience

IT Decision Makers and CRM Administrators


CRMDatabaseStrategyVendor Management

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