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20NTC Session Proposal

Different Flavors of Digital Inclusion Programming


Delivering programs to enhance basic digital literacy skills is a stepping stone toward larger outcomes such as staving off isolation and connecting to friends and family, applying for employment opportunities, furthering educational goals through online learning, communicating with their children’s school and more. Human service agencies that work with low-income communities know this need well and staff members are often asked to help their clients with tasks such as searching for information, applying for jobs or housing. In some cities, people who seek to improve their computer skills can sign up for classes at their local library or adult education program, but this service is not widely available.

In this session, you will learn how different types of social service agencies address the digital divide for their communities.

Learning Outcomes

  • Participants will learn how different types of social service agencies address the digital divide for their communities
  • Get tips and tricks on convincing your organization’s leadership to dedicate resources to address this need
  • Strategies to find organizations in your area who can be partners in helping you meet this need


Case Study


Kami Griffiths

Executive Director

Community Tech Network

Kami Griffiths is the executive director and co-founder of Community Tech Network, a nonprofit with the mission to transform lives through digital literacy. With over 15 years of experience working in the public sector, Kami has developed a passion for helping people gain access and better utilize technology, after witnessing firsthand how the digital divide and low literacy levels were aiding the cycle of poverty. She has worked for the City of New York Department of Parks & Recreation, managing 27 public access computing centers, teaching computer classes and establishing their volunteer trainer program.

As the Training and Outreach Manager for TechSoup Global, Kami greatly expanded her knowledge and understanding of the nonprofit technology field, having conducted over 200 interviews with librarians and producing over 100 webinars. She is a founding member of the National Digital Inclusion Alliance (NDIA) and speaks nationally about digital inclusion.

Amy VanDeVelde

National Technology Program Manager

The Oasis Institute

Amy has managed the Oasis Connections technology literacy program for 6 years. She has directed the development of new curricula as new technologies relevant to older-adult literacy needs have appeared, and oversees the design of all instructional materials, as well as keeping all relevant content current with ongoing application, device, and platform changes to function, format, and interface. Amy is a champion of accessibility, digital equity, inclusion and media literacy. She is keenly interested in technology that supports and enhances interpersonal relationships by decreasing social isolation. Amy holds a Bachelor’s degree in Communication from Illinois State University. Her minor, Recreation and Park Administration, included a semester studying best practices for delivering services to people with disabilities with Patricia Malik, Ph.D.

Diana Rodriguez


For the past 17 years, Diana has worked in the nonprofit sector providing direct service and advocating for the rights of others. Her career has been driven by her passion and commitment to community development. Since joining the Youth Policy Institute in 2011, Diana has led the efforts to reinforce YPI’s commitment to bringing technology, training, and resources to Los Angeles’ youth and families. As Director of Expanded Learning, Diana is currently responsible for managing a portfolio of grants and initiatives that include after school as well as digital inclusion programs. Diana holds a bachelor’s degree in human services and an MBA from Loyola Marymount University.

Brian McGuirk

Digital Equity & Learning Librarian

Multnomah County Library

Brian McGuirk is the Digital Equity & Learning Librarian for Multnomah County Library where he partners with community based organizations to deliver programs and services to community members who have been traditionally digitally excluded. Presently those partnerships include work in digital literacy instruction and participating in programs connecting people in need of technology to devices. Brian aso is a participant and planner for the area’s Digital Inclusion Network which provides an opportunity for area organizations practicing digital inclusion work to inform one another of their efforts, advocate for policy change, and form partnerships to providing unique programming to digitally excluded residents. Prior to joining the library, Brian was a privacy policy analyst during development of the Oregon’s ONE system for integrated benefits eligibility determination.





March 14, 2019


3:00pm – 4:15pm



CFRE Credits

NFR - 1.25

Collaborative Notes

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Session Evaluation

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