baltimore Buildings
baltimore Buildings
baltimore Buildings
20NTC Session Proposal

Adventures in Developing a Virtual Training Program


Transitioning to training online seems like a no-brainer, but what are the considerations when you take activities that were meant to happen in a group setting and move them into a learning management system? It’s important to select a training program to better meet the changing needs of trainers and learners. Hear about different project team’s (in multiple cities) journey to explore the proper tools to use, organize content to engage online learners, and the process to solicit feedback from current volunteers.

Learning Outcomes

  • Learn different online training and learning management tool options
  • Explore how to organize information that is engaging for online learners
  • Learn to gather and incorporate feedback from participants


Case Study


Liza Dyer

Volunteer Services Program Coordinator

Multnomah County Library

Liza J. Dyer, CVA, has been working and volunteering in the nonprofit and public sectors for more than 15 years. She is currently a Volunteer Services Program Coordinator at Multnomah County Library, a public library system in Portland, Oregon which engages over 2,000 community members as library volunteers each year. Liza has previously worked in museums and science centers where she taught people about science, led teams of citizen scientists, and talked about whales (almost) every day. When not at work, Liza can be found knitting, reading, exploring, and volunteering in the community. She is proud to be an AmeriCorps alum and Certified in Volunteer Administration (CVA). Pronouns: she/her/hers

Jesse Bisignano

Curriculum Manager


Jesse is the Curriculum Manager at Samaschool, a San Francisco-based nonprofit that equips people with the skills they need to succeed as freelancers and leverage independent work to achieve their career goals. As Curriculum Manager, he designs and implements in-person, virtual, and self-paced versions of Samaschool’s core freelance training, creates digital tools for freelancers, and manages alumni engagement. Jesse holds a BA in Political Science from Vassar College, and an MA in Development Studies from the Graduate Institute of Geneva, Switzerland.

Kami Griffiths

Executive Director

Community Tech Network

Kami Griffiths is the executive director and co-founder of Community Tech Network, a nonprofit with the mission to transform lives through digital literacy. With over 15 years of experience working in the public sector, Kami has developed a passion for helping people gain access and better utilize technology, after witnessing firsthand how the digital divide and low literacy levels were aiding the cycle of poverty. She has worked for the City of New York Department of Parks & Recreation, managing 27 public access computing centers, teaching computer classes and establishing their volunteer trainer program.

As the Training and Outreach Manager for TechSoup Global, Kami greatly expanded her knowledge and understanding of the nonprofit technology field, having conducted over 200 interviews with librarians and producing over 100 webinars. She is a founding member of the National Digital Inclusion Alliance (NDIA) and speaks nationally about digital inclusion.

Amber Carroll



Amber Carroll is the Director of Well Connected, a Covia Community Service. Well Connected aims to increase social connection and lifelong learning opportunities for older adults across the country. Using technology as a tool, older adults are able to engage in group activities as participants and/or volunteers – all from the comfort of home.

Before coming to Covia in 2015, Amber led the San Francisco Transitional Care Program, a CMS-demonstration project that successfully decreased hospital readmissions for Medicare recipients. Her career in aging services began at the San Francisco Aging and Disability Resource Center which provided information, referral, and assistance to nearly 10,000 seniors and adults with disabilities each year. Amber is a licensed Marriage and Family therapist and holds a MA in Counseling Psychology from the University of San Francisco.

Eric Babb

Digital Literacy Program Manager

Community Tech Network

Eric is a Kansas native with a background in teaching at the high school and college level. As a lecturer at the University of Kansas, Eric was the College Algebra course coordinator, supervising a staff of teaching assistants and tutors. While at KU, Eric oversaw the development of a blended learning classroom that combined short instructional videos and group activities to help learners at all levels.

With a focus on curriculum development, Eric hopes to build upon the strong foundation at CTN and continue to support and motivate volunteers and those working to bridge the digital divide.

You can find Eric at the gym or ballet studio.

You must be
logged in to add favorites





March 15, 2019


10:30am – 11:45am



CFRE Credits

NFR - 1.25

Collaborative Notes

Click here

Session Evaluation

Click here