Unmet Expectations: An Intervention between IT and Nonprofit Leadership
IT and nonprofit executives all want what’s best for the organization. However, both speak different languages and often don’t sync. For instance, the IT group frequently uses graphs and charts to communicate status and needs. That can lead to executives’ frustration, because they must not interpret and infer the message they need to present to the board and/or potential donors.
Program executives can become disillusioned because the IT staff recommends spending eight months to build an application in SharePoint instead of approving the cloud-based application that does exactly what they need, now.
Nonprofit executives frequently get donors offering children and other relatives that want to donate or volunteer their “IT skills” and wonder why they hear teeth gritting from the IT staff.
During this session, we will develop strategies to improve the relationship between the parties.
- Learn the value of speaking each other's language
- Nonprofit executives will learn the value of resisting "the new shiny thing"
- IT staff will learn the value of adjusting their language to get funding
Joshua is one of the leaders of RoundTable and is often the first person you’ll talk to if you want to start working with RoundTable. He's been helping nonprofit organizations improve their use of technology since the early 1990s and has worked with literally thousands of nonprofits. He specializes in helping organizations be strategic about their technology and make smart choices about services, security, support, and management.