Unmet Expectations: An Intervention between IT and Nonprofit Leadership

IT and nonprofit executives all want what’s best for the organization. However, both speak different languages and often don’t sync. For instance, the IT group frequently uses graphs and charts to communicate status and needs. That can lead to executives’ frustration, because they must not interpret and infer the message they need to present to the board and/or potential donors.

Program executives can become disillusioned because the IT staff recommends spending eight months to build an application in SharePoint instead of approving the cloud-based application that does exactly what they need, now.

Nonprofit executives frequently get donors offering children and other relatives that want to donate or volunteer their “IT skills” and wonder why they hear teeth gritting from the IT staff.

During this session, we will develop strategies to improve the relationship between the parties.

Learning Objectives

  • Learn the value of speaking each other's language
  • Nonprofit executives will learn the value of resisting "the new shiny thing"
  • IT staff will learn the value of adjusting their language to get funding


Joshua Peskay
RoundTable Technology
Vice President
Joshua Peskay is a technology leader with two decades of experience leading technology change for over a thousand New York City nonprofits. He helps organizations sort through the incredible pace of change to select the best technology and use it wisely. He also does cybersecurity stuff.

Robin Jenkins
The HOPE Program
Robin Jenkins is a CFOO focused on social justice organizations. She leads through transformational change. With an emphasis on infrastructure improvement, her leadership increases value for all stakeholders, improves organizational efficiencies, and builds sustainable solutions. Robin competently handles multiple roles on a daily basis while remaining focused on cost-effective and impactful solutions for multiple stakeholders.

Ben Chan
Center for Family Representation
IT Manager
Ben Chan is an accidental techie whose journey into IT started with attending law school part-time while working full-time as a paralegal for Center for Family Representation; then graduating law school and passing the New York Bar Exam before crossing over to IT. Ben is also an accidental boxing statistician. When not doing things accidentally, he runs (slowly) on purpose.