Reports and Resources

NTEN’s research provides key data to help nonprofit professionals learn about best practices and make good decisions. Regular reports include technology investment and digital strategy. Also in this section are NTEN workbooks.

cover image of the NTEN digital fundraising workbook

Digital fundraising Workbook for Nonprofits

Sponsored by: Donor Perfect

Taking you step-by-step through the development of a successful strategy, this workbook helps you craft a plan, objectives, and tactics.

NTEN Tech Accelerate tool for nonprofits

Tech Accelerate: Your Nonprofit Tech Tune-Up

Sponsored by: The Forbes Funds

This free tool uses a decade of data to benchmark your nonprofit on all aspects of nonprofit technology, and produces actionable insights.

10th Annual Nonprofit Technology Staffing and Investments Report

Nonprofit Tech Staffing and Investments Report

Produced by NTEN

Find out how other nonprofits are investing in technology staff, hardware and services and see how they compare to yours.

NTEN social media workbooks

NTEN Advanced Social Media Workbooks

Sponsored by Public Interest Registry

A three-part series of workbooks to make your organization’s social media practice more efficient and effective.


Open Surveys

NTEN’s research reports provide key data to help nonprofits inform their decision making. Please take a few minutes and add your voice to our open surveys. Thanks in advance for your efforts in adding to the value of our research.


NTEN Reports Archive

The latest reports and resources produced by NTEN, separated by nonprofit tech topics, starting with the most recent.

Digital Communications & Marketing

Advanced Social Media Workbooks for Nonprofits

MARCH 2017 | Sponsored By: Public Interest Registry
A three-part series of workbooks to make your organization's social media practice more efficient and effective.

2017 Digital Outlook Report

MARCH 2017 | Partners: Care2, hjc, and Resource Alliance
A hands-on guide to developing first-class digital strategy, advocacy, and fundraising programs, tailored to three experience levels.

2016 Nonprofit Benchmarks

APRIL 2016 | Partners: M+R
Benchmarks X is the most expansive, exhaustive examination of online nonprofit metrics we’ve ever done. Our participants provided detailed data on email performance, website traffic, and social media engagement.

2016 Digital Outlook Report

MARCH 2016 | Partners:  Care2, hjc, and Resource Alliance
What does digital strategy look like in your organization? We asked, and nearly 500 individuals from nonprofit organizations responded!

2015 Nonprofit Benchmarks

MAY 2015 | Partners: M+R
M+R and NTEN Benchmarks 2015
M+R and NTEN's 2015 Nonprofit Benchmarks Report returns for the ninth year, the ultimate guide to nonprofit industry standards for online fundraising, advocacy, and list building.

Fundraising & Development

Digital Fundraising Workbook for Nonprofits

FEBRUARY 2018 | Sponsored By: DonorPerfect
NTEN digital fundraising report 2018
Taking you step-by-step through the development of a successful strategy, this workbook helps you craft a plan that includes a single goal, clear objectives, and detailed, measurable tactics.

2017 Digital Outlook Report

MARCH 2017 | Partners: Care2, hjc, and Resource Alliance
A hands-on guide to developing first-class digital strategy, advocacy, and fundraising programs, tailored to three experience levels.

2017 Consumers Guide to Low-Cost Donor Management Systems

FEBRUARY 2017 | Partners: Idealware
A resource to help you find your donor management system perfect match. Includes case studies, best practices, and a resource directory.

Sustaining vs One-Time Donors

SEPTEMBER 2016 | Sponsored By: DonorPerfect
This infographic shows trends in sustaining donors as compared with one-time donors, based on data from DonorPerfect.

2016 Nonprofit Benchmarks

APRIL 2016 | Partners: M+R
Benchmarks X is the most expansive, exhaustive examination of online nonprofit metrics we’ve ever done. Our participants provided detailed data on email performance, website traffic, and social media engagement.

Operations & Organization Management

Tech Accelerate

OCTOBER 2017 | Sponsored By: The Forbes Funds
Tech Accelerate tool for nonprofits
Created by NTEN in partnership with The Forbes Funds, Tech Accelerate puts a decade of data and evaluation into a simple-to-use assessment, report, and benchmarking tool for the nonprofit sector.

2015 NTEN Community Survey Report

NOVEMBER 2015
2015 NTEN Community Survey report
Every year, NTEN conducts an annual Community Survey to find out more about the individuals and organizations in the NTEN Community. Our annual Community Survey is one way we listen to your needs and experiences to inform our work.

2015 Nonprofit Technology Staffing & Investments Report

SEPTEMBER 2015
2016 nonprofit technology investment report
Now in our ninth year of collecting and reporting on these nonprofit technology spending and practices data, this research provides valuable benchmarks to help you assess and plan your technology budgets and strategies, and considers the nonprofit sector as a whole to gauge the maturity and effectiveness of technology strategies and use.

2015 Digital Adoption Report

JULY 2015 | Partners: Mobile Citizen
2015 Digital Adoption Report
How do organizations keep staff connected? This report provides benchmarks and qualitative data about online technology and digital inclusion efforts among nonprofits and the communities that they serve.

2014 Nonprofit Technology Staffing & Investments Report

JULY 2014
Nonprofit technology investment report
This report examines technology staffing levels, technology budgets, overall organizational approach to technology decisions, as well as technology oversight and management practices.

Program & Service Delivery

Online and in the Office: The State of Technology-Based Learning in the Nonprofit Sector

SEPTEMBER 2016 | Partners: Cornerstone OnDemand Foundation
NTEN is proud to release its landmark report on technology-based learning in the nonprofit sector.

Digital Inclusion Fellowship: A Year of Learning

AUGUST 2016 | Partners: Google Fiber
DIF Fellows
It has been a year of learning and adapting. As we close out the pilot year of the NTEN Digital Inclusion Fellowship Program, we have been capturing the lessons and successes we have all experienced.

2015 Digital Adoption Report

JULY 2015 | Partners: Mobile Citizen
2015 Digital Adoption Report
How do organizations keep staff connected? This report provides benchmarks and qualitative data about online technology and digital inclusion efforts among nonprofits and the communities that they serve.

Workbook: Data-Driven Decision Making

OCTOBER 2014 | Partners: Idealware
Data-Driven Decision Making workbook
We developed these new worksheets in partnership with Idealware to help you identify technologies that can help you collect and understand your organization's outcomes data and more.

Technology Management

Tech Accelerate

OCTOBER 2017 | Sponsored By: The Forbes Funds
Tech Accelerate tool for nonprofits
Created by NTEN in partnership with The Forbes Funds, Tech Accelerate puts a decade of data and evaluation into a simple-to-use assessment, report, and benchmarking tool for the nonprofit sector.

2017 Nonprofit Technology Staffing and Investments Report

MAY 2017
Find out how other nonprofits are investing in technology staff, hardware and services and see how they compare to yours.

2015 NTEN Community Survey Report

NOVEMBER 2015
2015 NTEN Community Survey report
Every year, NTEN conducts an annual Community Survey to find out more about the individuals and organizations in the NTEN Community. Our annual Community Survey is one way we listen to your needs and experiences to inform our work.

2015 Digital Adoption Report

JULY 2015 | Partners: Mobile Citizen
2015 Digital Adoption Report
How do organizations keep staff connected? This report provides benchmarks and qualitative data about online technology and digital inclusion efforts among nonprofits and the communities that they serve.

2013 Consumers Guide to Low Cost Donor Management Systems

OCTOBER 2013 | Partners: Idealware
2013 DMS report image by Adam McGuffie
Fully updated for 2013 and including all-new reviews and new products, this detailed, impartial report walks through the features that might be useful, summarizes and compares 36 different donor management systems that cost $10,500 or less in the first year, and provides detailed reviews of 11 of them.