Training Coordinator






$45,000 to $56,000

/ Yearly


Dec 28, 2022

Position: Training Coordinator

Department: National Human Trafficking Hotline

FLSA Status: Full time, Non- Exempt

Reports to: Training Manager

Date Issued: Dec 19, 2022

Location: Washington, DC (Hybrid) 

The Mission

Polaris is leading a data-driven social justice movement to fight sex and labor trafficking at the massive scale of the problem – 25 million people worldwide deprived of the freedom to choose how they live and work. 

For more than a decade, Polaris has assisted thousands of victims and survivors through the U.S. National Human Trafficking Hotline, helped ensure countless traffickers were held accountable and built the largest known U.S. data set on actual trafficking experiences. With the guidance of survivors, we use that data to improve the way trafficking is identified, how victims and survivors are assisted, and how communities, businesses and governments can prevent human trafficking by transforming the underlying inequities and oppressions that make it possible.

About Opportunity

The Training Coordinator will support the Training Manager in the maintenance, and delivery of high quality training, and continuing education, incorporating adult learning styles and techniques and professional development to support a 24 – hour operation in a complex, trauma-informed environment. 

The ideal candidate will excel in a fast-paced and evolving environment that values innovation, efficiency, collaboration, and exceptionally high quality service. Most importantly, this person will be passionate about fighting human trafficking and will have the demonstrated ability of working with and supporting survivors of trafficking and/or other forms of trauma. This team member will report to the Training Manager.


  • Coordinate and deliver training for new and existing Hotline Advocates;
  • Facilitate/ Lead training session both in person and virtually
  • Assist in the ongoing development and maintenance of an internal continuous training for Hotline Advocates;
  • Support with schedule development for all relevant trainings: Hotline Advocate onboarding, Training Academy, monthly Hotline Staff Meetings and other continuing education opportunities;
  • Coordinate systems for tracking training attendance, homework completion and other logistical elements of training and continuing education;
  • Commitment to the National Human Trafficking Hotline mission and Polaris values;
  • Other duties as assigned by the supervisor.


This job description provides a summary of the major duties and responsibilities performed by individuals in this position. Incumbents may be asked to perform other tasks not specifically written in this job.

Required Qualifications

  • Deep passion! Mad skills! Low ego!
  • Minimum of two years of demonstrated ability to coordinate and collaborate to produce excellent work product;
  • Ability to lead and facilitate mandatory training session
  • Detail-oriented with strong organizational skills;
  • Excellent interpersonal skills with a strong focus on direct and open communication;
  • Ability to adapt and utilize diverse software and technology, including Learning Management Systems; 
  • Flexibility and ability to multitask, easily moving between multiple projects and priorities; and
  • A willingness to work a non-traditional schedule which will include evenings and/or weekend; and
  • Ability to follow directions, manage time, work well under pressure, and maintain composure during stressful situations;

Preferred Qualifications

  • Demonstrated experience/volunteer work in human trafficking or related field; and
  • Experience working on a victim-centered or resource-oriented hotline.


  • Internal: Ability to communicate with supervisors and peers;

Working Conditions

  • Typical office setting

Physical Requirements (can change with position)

  • Prolonged sitting, chiefly at a computer terminal;
  • Occasional bending, stooping and stretching;
  • Requires eye-hand coordination and manual dexterity sufficient to operate a computer, telephone, calculator, and other office equipment; and
  • Requires normal range of hearing and eyesight to record, prepare, and communicate in writing, in person and by phone.

Organization Background

VALUES: Polaris is grounded in a set of values and organizational beliefs and strives to model and embody these values in all that it does.

We work with humility and a spirit of service. We serve a mission that is bigger than ourselves, and we recognize that we cannot do this work alone. We foster a caring community of mutual support, and we actively pursue collaborations and partnerships to expand our reach.

Victims’ and survivors’ experiences ground our efforts. We honor the dignity, agency, and resilience of victims and survivors of slavery, both past and present. We serve, work alongside, and stand in solidarity with those who have been most affected by modern slavery.

We strive for inclusion and equity. We engage different perspectives to inform our decisions, actions, and positions. We create opportunities that empower individuals of diverse backgrounds and circumstances. We acknowledge the structural inequities that lead to human trafficking and modern slavery, which drives us to create just and equitable solutions.

We approach our work with courage. We promote a culture of inquiry, innovation, risk-taking, and continuous learning. We are resilient and evolve when faced with obstacles or failure. We recognize that what is typical or traditional is not always optimal.

We create positive impact and achieve results. We leverage and cultivate the strengths of our staff, and we work with discipline, integrity, and a commitment to excellence. We embrace a measurement culture to track our progress. We view impact holistically, considering multiple sectors and the effects on individuals’ lives, as we pursue systemic and social change to eradicate modern slavery


Polaris designs and implements data-driven strategies to prevent and disrupt human trafficking, and restore freedom to survivors. Achieving this ambitious goal requires both trafficking-specific systemic interventions and broader cultural and structural shifts that reduce the inequities that lead to human trafficking. While Polaris alone cannot build a more diverse, just, equitable, and inclusive society, both the success of our work and our organizational values require modeling in the workplace the change we want to see in the world.

This means cultivating a workforce, organizational culture, and priorities that respect and celebrate a dynamic, multi-disciplinary team made up of individuals with different identities, lived experiences, and backgrounds. Within both our team and across every part of our work, we strive to integrate and elevate the full range of survivor voices.

This is a living commitment. Diversity, equity, and inclusion are values to be manifested daily, in the work we do, the decisions we make, and the way that we treat each other and the people we seek to serve. This means creating space where staff can be included, heard, valued, and set up for success, and where everyone feels empowered to bring their full, best selves to work. We will not check boxes and consider it done. We will push new innovations and different ways of thinking, and treasure the community built and strengthened by each of our contributions.

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District Of Columbia, Maryland, Virginia

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