Sr. Specialist, Digital Project Manager

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding

Job Summary

The CRS digital team is seeking a highly organized, detail-oriented project manager.

The Digital Project Manager (PM) will keep projects–and people—together by setting and vigilantly managing project expectations with cross-functional colleagues, flexing between strategic thinking and tactical task delivery; and understanding how multiple projects from domestic and overseas colleagues are related. The Digital PM plays a vital role in the redesign and rebuilding of our flagship website, crs.org.

Responsibilities

• Oversee project management systems: Monitor incoming project and task requests through project management system, Workfront: Collaborate with the digital director and project management staff to prioritize/sequence and assign projects and tasks.
• Facilitate clear, consistent communication across the project team and leadership including weekly team and ad-hoc meetings
• Set and vigilantly manage project expectations: Understand and enforce roles, responsibilities, and contributions of cross-functional team members of all levels
• Facilitate project meetings: Develop agendas, consolidate feedback, post meeting notes, assign and follow-up tasks, etc.
• Oversee artifacts and assets: Draft requirements, project plans, timelines, etc.; Guide asset collection and ensure all assets are stored and distributed properly
• Ensure timelines are met: Collaborate with peers to consolidate work streams and drive efficiency; Track workflow to ensure deadlines are being met, dependencies are established, and risks are mitigated
• Think critically: Balance multiple asks; Articulate trade-offs for competing priorities; Identify and escalate issues or risks
• Lead third party vendor evaluation, engagement, evaluation, and execution of activities.
• Create reporting and analytics: Use data to create recommendations for continuous process improvement; Act as a change agent to champion new processes/tools within the organization

Qualifications

Basic Qualifications

• Bachelor’s degree in Business, Communications, or related field.–
• Advanced experience with digital project management and/or interactive account management and writing digital project requirements
• Advanced organizational, client relations skills
• Minimum of six years of relevant work experience: MS Office or similar
• Project management tools (WorkFront, Jira, Basecamp)
• Content management systems (CMS), especially WordPress and Drupal
• Basic understanding of HTML and Cascading Style Sheets (CSS)
• Willingness to be on-call for urgent needs, sometimes nights or weekends (e.g., in the event of international disaster)
• Leadership, diplomacy, and motivational skills

Preferred Qualifications

• Master’s Degree
• Project Management Professional (PMP) Certification
• Knowledge of Email marketing platforms
• Experience with donation and advocacy management platform
• Familiarity with SEO best practices
• Demonstrated working knowledge of:

1. Catholic Church organizational structures and
2. Catholic Social Teaching.

Agency-wide Competencies (All CRS Staff)These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Accountability & Stewardship
• Builds Relationships
• Develops Talent
• Continuous Improvement & Innovation
• Strategic Mindset

Key Working RelationshipsInternal: Digital Directors and production team, Creative services, communications, domestic outreach, charitable giving/fundraising, advocacy, overseas operations

External: Vendors and consultants

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm

To ensure the safety of our staff, our partners, and the people we serve, CRS requires that staff be vaccinated against Covid-19. CRS complies with all federal and state laws to allow for accommodations, as needed with supporting documentation. However, accommodations may limit the roles that candidates are eligible for based on role requirements (e.g., travel, meetings with staff, partner, donors).

CRS is an Equal Opportunity Employer

About Us

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

About the Team

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is an Equal Opportunity Employer