Junior Partnerships Success Specialist

 
About Action Network:
 
We are a non-profit, mission-driven tech organization, utilizing a unique cooperative model to produce technology for Democrats and the broader progressive movement. We are passionate about creating digital solutions that organizations large and small use to build progressive power. Fast Company called our platform “the backbone of the anti-Trump opposition,” and we support a wide array of organizations seeking impact, including the Democratic National Committee, Black Lives Matter, Common Cause, United We Dream, AFL-CIO, the Poor People’s Campaign, and thousands of other progressive organizations in the US and around the world. Our platform creates new possibilities for mobilization and organizing that are meeting a real need for the progressive movement. You can read more about us and our tools here.
 
We are a team founded on progressive values, and seek to carry them forward in all we do. We don’t just believe in this movement, we try to live it, from our excellent benefits and organizational culture to our union-made technology. To us, focusing on our mission to strengthen the progressive movement and making sure we are a strong, sustainable business are one and the same thing.
 
About the Job:
The Partnership Success Specialist reports to the Director of Impact Training and Support, and works with Action Network partners to facilitate their success on the toolset. They work with existing partners to provide technical support, information, advice, respond to tickets, and troubleshoot issues. The specialist provides partners with on-going training and updates on new features. Additionally, the specialist conducts new partner onboarding and related training sessions.

They provide information to the engineering team on technical bugs and trending support issues for our suite of tools. The specialist will also support other departments as assigned under special projects.
Responsibilities and Duties

• Provide support and develop relationships with product users during scheduled coverage time, ensuring they have a good experience on the tool. Recommend solutions and guide users through product features and functionalities.
• Help onboard and train new users so they are set up for long-term success
• Conduct demos and outreach to potential users
• Conduct training with potential and current users
• Identify and communicate bugs in the tools
• Test new features for toolsets prior to deployment
• Support user sign-up goals set by the department
• Answer technical support requests on Zendesk, a customer service software
• Advocate for improvements and features for the organization to consider
• Support user retention goals set by the department
• Learn and provide support for other tools in the Action Network ecosystem
• Shut down canceled partnerships, remove permissions from groups
• Manage blocklist removal and DKIM installation/validation
• Support 90% customer satisfaction metrics set by the product team
• Special projects as assigned

What you have:
 

• 1-2 years of experience in political organizing, tech advocacy, and/or client services
• Analytical and solution-oriented mindset
• Interest in learning technical processes and user adoption
• Excellent communication skills and customer service-oriented
• Desire to be part of a culture of transparency, respect, and commitment to the progressive movement

 
The Perks 

• Working remotely with a great team of like-minded progressives
• 100% paid medical, dental, and vision for you and your family
• Unlimited PTO
• Employer-matched 401(k)
• Technology allowance
• Health and wellness allowance
• Professional development benefits

Action Network is committed to cultivating a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages are spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs. People of color, people with disabilities, veterans, and LGBTQ candidates are strongly encouraged to apply. Action Network is an Equal Opportunity Employer committed to diversity in the workplace.

This position has a salary range of $50,000-60,000 commensurate with your experience. The employee will be within the Nonprofit Professional Employees Union structure, IFPTE Local 70.