IT Coordinator

Application Deadline: June 11, 2023, 11:59PM CT for full consideration

Instructions: Click the following link abortionfunds.bamboohr.com/jobs and upload your resume and cover letter. If you have any questions or trouble with the application process, send a message to jobs [at] abortionfunds.org

Estimated Date to Hire: August 14, 2023

Hiring Timeline: The hiring timeline listed here is our best estimate and is intended to assist applicants with planning throughout the process. If the timeline changes by more than a week, we will inform all applicants.

• May 25 – Job Posting Open
• June 11 – Job Posting Closes
• June 19 – Conduct Phone Screens
• July 10 – Conduct Virtual Interviews
• July 24 – Conduct Final Interviews
• July 31 – Selection, Reference Checks & Job Offer
• August 14 – Day One!

Are you looking for us?

You are an aspiring techie and voracious learner, who believes in the power of technology to support movements and deepen collaboration. People you work with tend to look to you for help when they need technical support. You have a knack for synthesizing information and creating accessible documentation, with an unrelenting eye for detail and dedication to adopting industry best practices. You’re highly organized, friendly, and the kind of person that takes initiative. 

Organizational Overview:

The National Network of Abortion Funds (NNAF) builds power with members to remove financial and logistical barriers to abortion access by centering people who have abortions and organizing at the intersections of racial, economic and reproductive justice. Together with our members, we advocate for cultural and political change to ensure access for people who face the greatest obstacles to abortion access: women with lower income, women of color, young women, and transgender and gender nonconforming people. This is an exciting time for NNAF as we grow, nurture new funds emerging in underserved areas, deepen our support for funds working within the reproductive justice framework, and co-lead a bold national coalition campaign to increase abortion access by restoring Medicaid coverage for abortion. We are working to make access to abortion a reality for everyone, no matter their resources. We are building a movement, mentoring young leaders, and working toward a world in which everyone can shape their own futures and families. We invite you to join us as the newest member of our dedicated and growing team at a time when we are explicitly focused on scaling our network and building the infrastructure of abortion funds to be fully staffed organizations with robust abortion funding budgets.

NNAF comprises a multi-racial, multi-religious, gender-expansive staff of 70, located across the United States. We know how important it is to support our remote staff to maintain connection and cohesiveness as a team. To this end, we ensure weekly one-on-one supervision, face-to-face virtual staff meetings, quarterly in-person meetings, and more.

Title: IT Coordinator

Supervised by: IT Senior Manager

Supervises: N/A

Status: The position is full-time, non-exempt, and salaried.

Compensation: $65,396 – $68,666, commensurate with experience, with competitive benefits package

Location: Flexible (Remote)

Benefits: Best in Class benefits package currently includes 100% employer-paid health insurance plus 50% for dependents/families, a 5% employer retirement match, 32-hour work weeks, 3 weeks vacation, 13 holidays, generous sick time, and a commitment to professional development.

Position Description

The IT Coordinator is responsible for many of the administrative tasks that keep our IT systems running day-to-day. This person will assist the IT Senior Manager in running NNAF’s internal IT helpdesk to provide timely, patient, and effective assistance to NNAF staff, manage and track our fleet of staff laptops to ensure their smooth and secure functioning, build out our internal documentation of IT processes and workflows, provision and manage accounts, and provide regular reports to the Director of IT & Cybersecurity about the state of our IT assets. The ideal candidate will be highly organized, detail-oriented, and passionate and skilled at helping others to use technology effectively. Overall, this person will be the monitoring and reporting expert of our growing IT team, helping to proactively move our strategic IT priorities forward as we continue scaling. The IT Coordinator is committed to bringing a racial, economic, and reproductive justice lens to traditional IT and technology competencies.

Essential Job Functions 

Technical Support (approximately 30% of the position)

• Assist the IT Senior Manager to triage and resolve helpdesk tickets submitted by staff.
• Troubleshoot and help resolve IT issues with staff, consultants, vendors, and other external partners, with the support of the IT Senior Manager.
• Support the technical implementation of the Network Resource Library, including interfacing with fund members, troubleshooting access, improving workflows, and maintaining submissions.
• Ensure staff members have adequate Internet access in their home offices or other places of work, and provide support for upgrading home/office network setups as needed.Tech
• Interface with vendors and service providers to file bug reports, resolve outstanding issues, and coordinate subscription renewals.

Documentation, Monitoring, & Reporting (approximately 30% of the position)

• Document existing systems and workflows in collaboration with the IT Manager.
• Document internal guidelines, practices, and workflows that promote IT industry best practices.
• Monitor the health and functionality of IT assets using monitoring tools and proactively detect potential problems.
• Generate periodic reports on the state of NNAF’s IT assets including hardware, services, accounts, access levels, and compliance with internal guidelines and relevant regulations.

Administration (approximately 30% of the position)

• Provide administrative support for the IT department, including coordinating meetings, creating expense reports, managing departmental calendars, handling service subscriptions, writing departmental updates, etc.
• Keep IT asset inventories up to date as equipment is acquired or decommissioned, such as laptops, servers, and mobile devices.
• Provision, configure, and manage accounts for online services used by NNAF staff.
• Remotely set up and configure staff Mac laptops when new employees are onboarded.
• Help administer NNAF’s identity management system and core cloud services.
• Manage the account lifecycles of consultants and other external partners.
• Regularly review permissions and access control groups, and escalate compliance/policy violations to the Director of IT & Cybersecurity as necessary.

Other (approximately 10% of the position)

• Actively participate in required convenings, summits, retreats, and staff meetings, and participate in required virtual staff communications.
• Protect the organization by keeping information confidential.
• Update professional knowledge by participating in educational opportunities approved by NNAF, maintaining networks, and participating in professional organizations as relevant to your role.
• Perform duties required of all staff to support smooth internal operations such as submitting timely expense reports, reimbursement requests, and timesheets. 
• Perform other duties as assigned by supervisor.

Travel Expectations

Ability to travel as the job requires, approximately six times minimum per year. Travel will primarily be overnight, for approximately 2-5 days, and national. Regardless of where the employee lives, and barring travel delays outside of an individual’s control, the employee must be able to arrive at the destination on time.

Please note: Due to COVID-19, organizational travel and attendance at NNAF gatherings is optional for all. We encourage staff to opt out if they are uncomfortable traveling and/or gathering due to COVID-19.

Benchmarks 

• Technical support: Keep staff computers healthy and in compliance with IT policies, triaging and/or resolving all help desk requests within 1 business day.
• Documentation, Monitoring, and Reporting: Produce at least quarterly reports on the state of NNAF’s IT assets.
• Administration: Ensure all staff accounts, access levels, and permissions are up-to-date and in compliance with internal policies, performing an audit on a monthly basis.
• Submit all baseline work accurately and on time every cycle. Baseline work includes Certify (monthly) or submitting reimbursements within 90 days of expenses, work planning in Trello (keeping your own annual and quarterly work plan updated and participating in maintaining your department’s), Slack and email communication (daily), timesheets in ADP (bi-weekly), participating in all staff meetings (monthly) and department meetings, and consistently working core hours.

Qualifications 

Job experience requirements

• One or more years of experience administering enterprise cloud services, such as Google Workspace or Microsoft 365.
• One or more years of experience in a role with relevant technical responsibilities, such as help desk technician, system administrator, or similar.

Specific skill sets 

• Intermediate-level technical knowledge of computer hardware, cloud services, and common desktop software.
• Familiarity with usage, configuration, and troubleshooting of MacOS.
• Strong reading comprehension skills and willingness to absorb a considerable amount of technical reading materials.
• Ability to translate technical language into accessible language for a wide variety of audiences with differing technical skill levels.
• Creative and analytical thinker with strong problem-solving skills.
• Interest in supporting staff with technical systems & solutions in a remote environment.
• Adept with technology, and ability to quickly learn new systems & processes.
• Ability to interact with internal and external stakeholders.
• Exhibits utmost discretion when handling confidential information.
• Excellent time management skills. 
• Troubleshooting wired and wireless network connectivity problems. 
• Strong reading comprehension skills and willingness to absorb a considerable amount of reading materials.

Preferred skill sets

• Hands-on experience with network administration and installation, both wired and wireless.
• Excellent written communication skills.
• Experience administering identity and access management solutions such as Okta, Google Workspace, Active Directory, or similar.
• Experience volunteering or working with an abortion fund is a plus.
• Experience working in a remote office environment.

Qualities

• Committed to abortion access and full reproductive health care for all.
• Committed to an intersectional framework that includes, but is not limited to gender, economic, and racial justice.
• Ability to enjoy collaboration and be a part of a dynamic, highly productive and integrated team; maintain flexibility and effectively manage ambiguity in a responsive work environment.
• Self-motivated, resourceful, creative, and able to work without significant day-to-day supervision.
• Open to giving and receiving feedback and committed to practicing this regularly.
• Belief in bucking the trend through progressive policies to create a new vision for our future.
• Appreciation of working with diverse staff and board in an organization committed to racial justice.

Work Environment 

The physical demands and work environment described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with different abilities to perform essential functions. 

• Depending on location, a combination of in-office and virtual office at this time. Must be able to participate in online virtual communications including email, video conferencing, and other online tools used to facilitate virtual office culture and work sharing. 
• This position is full-time, with the employee’s regular full-time schedule to be approved by the supervisor. Regular hours must include attendance during core business hours from 12:00pm – 5:00pm Eastern Time, Monday through Thursday. Occasional work on evenings and weekends as needed.
• Must be able to conduct business in English; however, fluency in languages other than English is a plus. 
• Smoke- and drug-free environment.
• Some work at off-site locations may be required; NNAF aims for accessibility in any off-site location that we have control of, but some of them may not be fully accessible.
• This role routinely uses standard office equipment such as computers, phones, and scanners. Employee is regularly required to communicate effectively via computer, via phone, and in person.
• This role requires frequent sitting. 

NNAF is an equal opportunity employer and does not discriminate against any individual based on any non-merit factor, and is committed to an equitable workplace where everyone is treated as a respected and valued member of the team. In fact, NNAF actively seeks to build and maintain a diverse staff with regard to race, culture, ethnicity, class, religion, physical ability, age, gender, and sexual orientation. As an organization working in solidarity with the reproductive justice movement, NNAF is committed to fostering leadership and elevating the voices of women, young people, people of color, Native people, immigrants and refugees, low-income people, LGBTQ+, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly imprisoned, people who have received funding for abortions, and people living in the many intersections of these experiences. We encourage people from these communities to apply.