Development Database Specialist

The Morton Arboretum is a world-renowned nonprofit organization dedicated to protecting and growing trees locally and globally. Join the team that provides the technical and operational foundation for the Morton Arboretum’s fundraising activities.  We are seeking a technically savvy Development Database Specialist to serve as the Development department’s CRM subject matter expert to provide technical expertise through training, database management, analytics, and reporting. The successful candidate will have prior experience working in an advancement/development office, comfortable working in a fast-paced setting, able to meet deadlines, be proactive, work independently and as part of a team. You’ll be part of a great team working together to make the Arboretum exceptional.

Position Summary:
Responsible for managing and maintaining donor information through the Arboretum’s constituent relationship management platform to ensure the quality and integrity of donor data. Partner with colleagues in Information Technology and Development Operations to identify priorities and work together to improve and enhance systems to meet the current and future needs of the Development department. Serve as the CRM subject matter expert for the Development department and maintain reports and dashboards illustrating key metrics and fundraising performance.

Essential Functions: 

• Manage the Development functions through administration and technical support of the constituent relationship management platform, Salesforce.
• Partner and work together with the CRM and Database Administrator to maintain, develop, and implement policies and procedures for ensuring the security and data integrity of the database.
• Conduct weekly and monthly audits of data to confirm use of accurate data entry processes. Proactively lead regular database hygiene and maintenance efforts, including duplicate management, and updates of specific datasets.
• Address opportunities and challenges of robust database use, proposing new and improved solutions. Create and document protocols and procedures for best database practices.
• Identify, track, and report on key metrics, and create customized reports and dashboards for departmental use. Assist colleagues as needed by generating and reviewing standard financial, donor, and engagement reports for the Development department, including fundraising dashboards, member visit reports, and other reports that assist in evaluating fundraising activities.
• Monitor and maintain Salesforce integration with third-party data sources and import and export data with third party applications, as necessary.
• Identify and gather requirements from internal stakeholders to implement system enhancements to meet department objectives. Define and perform user testing of enhancements and document test results.
• Provide user training and develop training materials as required.

• Provide support for and attend Arboretum donor and member events.

• Other duties as assigned.

Qualifications:
Associate’s degree required. 3+ years related experience required. Salesforce Administrator level experience preferred. Non-profit experience preferred. Experience with data integrity, security, database maintenance and management required. Experience in project management, testing procedures, and implementation preferred. Advanced experience using database software including import/export and reporting tools. Problem analysis and problem resolution skills required. Must have strong organizational skills with attention to detail and high degree of discretion dealing with confidential and sensitive information. Excellent communication skills, accuracy, and attention to detail. Proficiency with Microsoft Office and Google applications beneficial. Knowledge of basic accounting principles and fundraising concepts preferred.

Success Factors:
Understanding of Salesforce best practices and functionality. Strong interpersonal and written communication skills. Keen attention to detail. Ability to develop, retain, and interpret technical documentation for training and end-user procedures.  Knowledge of trends in technology relating to database and software applications. Good understanding of the organization’s goals and objectives. Dependability, accuracy, and flexibility. Ability to embrace and align with the organization’s employee core values to be inclusive, take ownership, work together, keep learning and make the Arboretum exceptional.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Physical Demands: Requires some physical activity: limited lifting and carrying (up to 20 lbs.).
• Work Environment: Fast-paced office environment, with prolonged periods in front of a computer screen. This position is designated as a hybrid-eligible position, allowing for some work to be performed off premise, during regular hours of work.
• Equipment: General office equipment.

All Arboretum employees will be required to be fully vaccinated against COVID-19 and provide proof of that status in order to maintain their employment.

For full consideration, please include a resume and cover letter with application. To apply, please visit: https://mortonarb.org/join-support/employment/