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Employment

Technology Support Specialist

Diocese of Greensburg

https://www.dioceseofgreensburg.org

PRIMARY FUNCTION:
The Diocese of Greensburg serves the administrative offices of the diocese, Catholic Charities, 78 parishes and 12 catholic schools, spanning 4 counties in Western Pennsylvania. The person in this position, as a member of a support team, provides technical and consultative services to over 3,500 end users and supports a fleet of over 5,000 networked devices. The position is primarily responsible for offering training, advice, technical solutions and guidance on mobile and desktop systems in a hybrid cloud environment.
Qualifications for this position include:

EDUCATION/SKILLS REQUIRED:

  • A Bachelor’s degree in computer science, information systems or related field. A minimum of two to three years support and configuration experience in a networked technical support role.
  • Experience with a multitude of peripherals including interactive LCD/LED boards, projectors, and smart displays
  • Excellent oral and written communications skills.
  • Ability to work under extreme demand while maintaining superb customer service skills.
  • Must be self-motivated and a team player.
  • Working knowledge of Microsoft Windows 10, M365, iPad OS, Apple OS 10.15 and newer.
  • Experience with remote support tools and service desk software.
  • Must possess excellent organizational skills with attention to detail.
  • Must be able to intelligently interview end-users to determine appropriate system requirements, explain technical systems in an organized, understandable and meaningful way to end-users at all levels.
  • Experience working in a K-12 educational environment, consistently demonstrating positive business acumen is a plus!

Qualified candidates are encouraged to find out more information about our market based compensation plan, generous tuition assistance, flex time arrangements and paid time off plans as well as our competitive health insurance plan.
 
RESPONSIBILITIES:

  • The candidate will be responsible for all aspects of help desk support, computer set-up, desktop software installation/upgrades and maintenance, imaging, troubleshooting, printer (local and network) installation.
  • The incumbent will also assist network engineers, network analysts and IT security professionals in project implementations.
  • The technology support specialist will work in collaboration with all offices of the diocese and will be responsible for keeping abreast of emerging technologies as they relate to new educational, mobile and cloud computing.
  • The position will specify, order, receive and tag computer assets.

Details

Type:
Full-Time
State(s):
Pennsylvania
Location(s):
Greensburg
Function:
Information Technology
Industry:
Faith-based/Religion
Salary:
$45,000 to $55,000
Posted on:
November 1, 2021

How to Apply

Please forward resume and cover letter to: itjobs@dioceseofgreensburg.org