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Tech Academy Trainer & Coordinator



The Tech Academy Trainer & Coordinator coordinates and conducts individualized and group-based stabilization and IT skills training for Goodwill employees and Career Services participants. The Coordinator creates and fosters a positive learning environment and inspires participants across diverse academic, socio-economic and cultural backgrounds.


  • Coordinate and facilitate employee stabilization workshops and IT certification pathway training on a variety of topics that support the learning and development of Goodwill employees and Career Services participants, including but not limited to digital skills and competencies
  • Develop relevant curricula and training resources relative to the stabilization and IT training pathways, in coordination with Goodwill training staff
  • Present information to participants in a clear and effective manner using a variety of teaching aids and address questions or concerns and utilize training and instructional methods that reinforce learning
  • Conduct Goodwill employee and community outreach to market program and garner learners
  • Collaborate with Goodwill Career Services, IT, Human Resources and other department staff to help them mentor program participants and provide direct training and apprenticeship opportunities
  • Recruit members and facilitate Business Advisory Council meetings. Provide verbal and written feedback on individual performance and monitor progress for both participants and referral source
  • Conduct assessments using software and other testing methods needed to provide proper classroom placement
  • Coordinate team members’ coverage/ schedule for employees participating in the SMC Career Pathways upskilling and training programs
  • Maintain curriculum and material for adult education and vocational skills training program as assigned
  • Responsible for filing and maintaining thorough, accurate participant records, including assessments, assignment, tests, reports, performing data entry and other program-related information as required
  • Maintain documentation and records to meet requirements for specific funding sources
  • Collaborate with relevant community-based agencies and referral partners
  • Perform other related duties as assigned


  • Bachelor’s degree in Education, Communication, Human Resources or related field preferred
  • 2+ years experience facilitating in-person, web-based, virtual learning or distance learning training
  • Experience teaching basic IT skills, including in the areas of hardware, software, and cloud-based platforms. Knowledge of technology career pathways a plus.
  • Group facilitation, community partner outreach, and program coordination experience
  • Understanding of effective mentoring and volunteer programming
  • KNOWLEDGE, SKILLS & ABILITIESExcellent verbal and written communication skills
  • Excellent interpersonal skills across a variety of mediums (in person, phone and electronic-based)
  • Ability to work respectfully and cooperatively with a diverse group of individuals from a variety of educational, social and economic backgrounds
  • Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own, able to work effectively with all
  • Follow and promote workplace quality and safety standards and contribute to a culture of safety
  • Receptive to feedback, willing to learn and embrace continuous improvement
  • Strive for high customer satisfaction, going out of the way to be helpful and pleasant
  • Professional demeanor with the ability to exercise discretion and judgment in a confidential matter
  • Ability to lead and conduct training; ability to present in front of peers/associates
  • Professional experience in a learning and development role
  • Experience working in a non-profit environment preferred

Today, Goodwill San Francisco, San Mateo, and Marin stand as the original social enterprise model with 20 popular retail locations, 26 donation sites, and a thriving eCommerce shopping platform. A beloved and trusted community resource, Goodwill serves the region’s neediest neighborhoods by providing critical job training and support services that transform the lives of thousands of individuals and families through the power of work.


San Francisco
Posted on:
February 9, 2021