Salesforce Solutions Specialist (HomeKeeper)

Grounded Solutions

HomeKeeper is a well-established but growing Salesforce managed package “app” developed and maintained by Grounded Solutions Network to support the operations of over 70 homeownership and housing counseling programs across the country. A subset of impact data from HomeKeeper members is aggregated in the HomeKeeper National Data Hub, and shared with the programs and the public through online social impact dashboards. As a former two-time Salesforce.Org Force for Change grantee, we are one the few national non-profits that have successfully developed and scaled a Salesforce program management app. We are known for our unique ability to aggregate user data and produce social impact and peer-benchmarking dashboards for our users. Our latest accomplishment is becoming the first Salesforce app to become a HUD-approved housing counseling client management system (CMS).

We have an exciting opportunity for a people-person to join us as our new Salesforce Solutions Specialist who will lead product development and user support. This is an opportunity to apply technical and project management skills towards creating positive change within our organization and in communities around country. Our work requires a self-starter who can bring both technical and customer service expertise. Success in this role requires knowledge of the ecosystem and supporting applications.

The Salesforce Solutions Specialist is responsible for supporting the HomeKeeper membership and the underlying HomeKeeper core packages and support infrastructure. The Specialist will lead all activities related to user documentation and maintaining and updating the core package and customer support platform. In addition, the Salesforce Solutions Specialist collaborates closely with the rest of the HomeKeeper team and contributes to providing technical and capacity building user support, building a fanatical user base, and promoting successful user adoption, retention and engagement. The Specialist will also coordinate internal and external projects and manages consultants as needed in order to achieve program objectives, scale services, and increase operational efficiency.


- Virtual
Information Technology
$60,000 - $80,000 annually, commensurate with experience
Posted on:
June 12, 2017

How to apply

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