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Employment

Salesforce Developer

University Florida Advancement

https://www.uff.ufl.edu/

The University of Florida Advancement is hiring a Salesforce Developer!

The Salesforce Developer is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of Advancement solutions in a Salesforce environment, including enterprise integrations leveraging middleware tools and platforms. Reporting to the Executive Director of Data Services, this position is a key member of the CRM implementation project team and provides critical input for the overall design of CRM applications and mapping client business requirements to systems/technical requirements. Additionally, the developer will lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

Role and Responsibilities:

Solution Development

  • Design and implement complex solutions while demonstrating agile team principles and leadership.
  • Partner with business analysts and stakeholders to determine business, functional and technical requirements and participate in application design, configuration, testing, and deployment.
  • Design and implement technical solutions to satisfy functional and non-functional requirements while ensuring quality and timely delivery.
  • Work closely with various technology teams to define and implement elegant, scalable and sustainable technical solutions using available technologies; build and maintain effective working relationships with key technology team members.
  • Assist with CRM platform management tasks such as application evaluations, profiles/org hierarchy design, integration with other systems, capacity planning, defining SLA measurements, etc. Create prototypes in support of solution architecture activities.
  • Perform configuration and customization of the CRM platform.
  • Engage in hands-on in the production of tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
  • Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
  • Proactively engage in continuous improvement efforts for application design, support, and practice development efforts.
  • Provide technical assistance and end-user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
  • Create timelines and development goals.

Design & Standards

  • Maintain thorough subject matter expertise of the functionality and solution architecture staying current on platform releases, new features, product roadmaps, and applications available from 3rd parties.
  • Stay current on integration tools and best practices and on emerging technologies and platforms.
  • Partner with other staff, vendors, partners, and business and technical teams to understand business needs and translate them into capability/platform roadmaps and work toward realizing the roadmaps.
  • Establish and improve standards and processes.
  • Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform.
  • Lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms.
  • Maintaining the security and integrity of the application software.
  • Deliver technical solutions to meet the customer’s business and technical requirements.

System Support

  • Review service management requests, investigate problems and determine and document business solutions for complex systems problems in an effective timely manner.
  • Provide support for deployment activities; help with triaging and fixing defects for the planned releases and production.
  • Ensure colleagues are well equipped for efficient and effective support.
  • Liaise with other application and systems areas to coordinate interdependencies and resolve issues.
  • Perform moderate to complex fixes and data maintenance.
  • Troubleshoot and test the stability and functionality of the application.
  • Participate in efforts to develop and execute testing, training, and documentation.
  • Identify and manage risk areas and commit to seeing issues through to complete resolution.

Documentation and Knowledge Transfer

  • Serve as Subject Matter Expert (SME) for CRM and related applications in project meetings.
  • Assist in the creation of technical documentation related to configuration and customization of data applications, including the CRM, service applications, middleware, and any managed packages.
  • Provide technical guidance and mentorship to other technical staff learning how to configure and customize the platform.

Details

Type:
Full-Time
State(s):
Florida
Location(s):
Gainesville
Function:
Information Technology
Industry:
Foundation
Salary:
$75,000 to $80,000
Posted on:
April 28, 2021

How to Apply

Click the link below to apply:

https://explore.jobs.ufl.edu/en-us/job/516453/salesforce-developer