What you’re great at:
- Asking the right questions to understand the needs of the client.
- Proactively seeking out and identifying needed system changes, application improvements, and new business needs.
- Creating and implementing effective and useful application enhancements.
- Serving as a resource when users have questions, both for on-site staff and remote users.
- Translating tech-speak into user-friendly language.
- Knowing Salesforce inside and out, and understanding how to effectively use Salesforce to solve all types of business problems.
What you bring to the position:
- Two to four years of Salesforce administration experience.
- In‐depth knowledge of the standard capabilities of Salesforce and have successfully expanded on those capabilities through custom configurations, Flows, and third-party tools.
- Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality.
- Experience in a nonprofit environment, with some understanding of Salesforce NPSP.
- Salesforce Administrator certification is required.
- Familiarity working with a variety of data and software applications integrated into Salesforce.
- Detail oriented and self‐starter with strong written and interpersonal skills.
- Ability to work independently, as well as part of a team.
- Great communication skills with enthusiastic personality.
- Computer literate and proficient in standard office applications including Office 365 and G Suite.
- Experience with Marketing and Lead Acquisition tools such as Form Assembly and Marketing Cloud.
- Strong problem-solving skills.
Create and Manage Changes to the System:
- Proactively seek out and identify needed system changes.
- Proactively gather feedback from users.
- Manage system changes without interruption to the user.
- Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
- Gather requirements from end users.
- Modify the system to increase benefits and usability.
- Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce objects and functions.
- Create custom objects when necessary.
- Track on‐going customization/alteration of Salesforce.
- Maintain, enhance and create workflows, functions and configurations within the Salesforce environment.
- Provide support functions as needed.
- Provide sales and financial data to company executives.
User Assistance, Training, Adoption and Satisfaction:
- Create and administer training to existing or new users/groups.
- Provide one to one training to end users on an on‐going basis.
- Expand use of Salesforce – attend planning meetings, assist with determining if /how Salesforce can be used in new ways as opposed to purchasing a new internal system.
- Assist management to create processes in Salesforce to help monitor activities, trends, relationships and clients.
- Communicate regularly with user base regarding new features, enhancements and changes to the system.
- Monitor usage and mentor users/groups needing assistance.
- Continually seek ways to further enhance the end‐user experience.
Process Creation, Documentation:
- Document company processes and workflows.
- Develop process documentation and field maps.
What you’ll get out of it:
Hillel offers a comprehensive benefits package, including health insurance, retirement plans, life insurance, Long Term Disability (LTD), Flexible Spending Plan, 15 days of vacation time and 15 days of sick time, and paid family leave.
Competitive salary in the non-profit marketplace. Salary range commensurate with experience and skills.
Great professional development, mentoring, and skill building opportunities.
More About Hillel International
Founded in 1923, Hillel has been enriching the lives of Jewish students for more than 90 years. Today, Hillel International is a global organization that welcomes students of all backgrounds and envisions a world where every Jewish student makes an enduring commitment to Jewish life, learning and Israel. Hillel is dedicated to enriching the lives of Jewish students so that they may enrich the Jewish people and the world. As the largest Jewish student organization in the world, Hillel builds connections with emerging adults at more than 550 colleges and universities, and inspires them to direct their own path. During their formative college years, students are challenged to explore, experience, and create vibrant Jewish lives.
More About Hillel’s Charles and Lynn Schusterman International Center
Hillel’s Charles and Lynn Schusterman International Center (SIC) which has multiple offices throughout the world including in Washington, D.C., San Francisco, Chicago, New York and Jerusalem, helps local Hillels in the areas of institutional advancement, strategic planning, leadership development, fundraising, talent, fiscal administration, student engagement and communications.
How to Apply
Apply at www.HillelJobs.com and include your resume and cover letter.