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Employment

Program Coordinator

NTEN

https://www.nten.org/

NTEN creates a world where nonprofits fulfill their missions through the skillful and racially equitable use of technology. We support organizations by:

  • Convening and engaging nonprofit staff and those providing technology services and products.
  • Offering professional credentials and training.
  • Facilitating community skill and resource sharing.
  • Directly coaching and training organizations working to develop new programs and technology projects.

NTEN was formed in 2000 out of the expressed need from a diverse community of nonprofit staff, technologists, funders, and technology companies for a convener and educational resource focused on the rapidly changing landscape of technology use for social impact. For the last 20 years, NTEN’s services and programs have evolved to meet community needs and support the growing sector. NTEN’s programs include: on and offline community groups, online courses, professional certificates, an annual conference, research, and resources, as well as cohort-based coaching and learning experiences at the intersection of technology and nonprofit work. Our programs serve nonprofit staff of all backgrounds, in all job types, and from varying organizational missions and sizes.

The Program Coordinator is a vital part of NTEN’s mission, guided by NTEN’s values, and sharing NTEN’s commitment to equity. The Program Coordinator is part of the Program team working on NTEN’s educational courses, cohort learning programs, and our annual conference. The Program Coordinator’s work includes supporting participant engagement in online learning cohorts, hosting online educational courses, supporting customer service for event registration and logistics, and working with all staff on NTEN conferences. As a member of the NTEN team, the Program Coordinator shares in the overall responsibility for the direction of NTEN’s work and delivery of our programs and services. The Program Coordinator reports to the Chief Program Officer and regularly works in collaboration with staff from the program, membership, and community, and conference teams.

Responsibilities include

  • Pre and post-event coordination including participant communications, course content review, and faculty support
  • Participant and program engagement including hosting live events, supporting participant activities, and technical support
  • Faculty engagement regarding planning and development of online courses
  • Support the identification of issues, escalate bugs, and otherwise improve systems for participants
  • Faculty training and support to ensure quality and values-aligned experiences for faculty and participants
  • Support the Nonprofit Technology Conference and other in-person events, with customer service and program participant experience projects
  • Provide general cross-team administrative support
  • Provide customer support via phone and email during NTEN operation hours

Qualifications

  • 2+ years related work experience
  • Desire to further develop professional skills in related areas
  • Comfort and willingness to work across teams, including with remote colleagues
  • Experience and success with online engagement, ideally with educational events, including as a student or participant
  • Affinity for and willingness to use technology tools including Google Apps, WordPress, Adobe Creative Suite, and social media platforms

NTEN is based in downtown Portland, Oregon. We are hoping to hire locally where support from the most number of team members is possible, but are open to applicants based anywhere in the U.S. with the expectation that non-local applicants would be remote staff (6 of NTEN’s 15 current staff are remote). Domestic travel and extended hours will be required one week per year to the Nonprofit Technology Conference and may be required for other in-person events up to 3 times/year.

Salary and benefits

This is a full-time (40 hours a week) position with a starting salary of $45,000 annually. NTEN works to provide quality benefits including 100% of medical and dental benefits covered by NTEN, 401(k) with available matching contributions from NTEN, Flexible Spending Account, flexible work hours, and 30 paid days off/year minimum. NTEN’s benefits are available in detail for your review.

NTEN is focused on professional development for all staff and is eager to hire someone interested in learning and developing their skills in this role. As noted, there are no specific education, training, or certification requirements for this position; we are committed to providing comprehensive training for whoever is hired.

How to apply

Submit a cover letter and resume materials using the Program Coordinator application form on the NTEN website.

Your cover letter should address your specific interest in NTEN’s mission and include information about previous experience or interest as related to the responsibilities outlined above. Applications will be reviewed as they are submitted, and all applicants will receive acknowledgment of their application and/or request for an interview as appropriate. NTEN is an equal opportunity employer.

If you have questions about NTEN or this position, please email us.

Details

Type:
Full-Time
State(s):
- Virtual, Oregon
Location(s):
Portland, Oregon/Virtual
Function:
Community Management, Customer Service, Education/Training, Project Management
Industry:
Education/Research, Media/Technology
Salary:
$45,000
Posted on:
June 7, 2021

How to Apply

Submit a cover letter and resume materials using the Program Coordinator application form on the NTEN website: https://www.nten.org/about-nten/program-coordinator-application/