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Employment

Movement Technology Support Coordinator

Resilient Strategies

https://www.resilientstrategiesllc.com/

About Resilient Strategies LLC
Resilient Strategies LLC is a Managed Service Organization that provides the backend finance, administrative and HR service functions for our family of organizations.

Position Overview: Under the direction of the Movement Technology Support Lead, the Movement Technology Support Coordinator provides meaningful direct technology support to build the capacity of t key programs in the Resilient Strategies Network. The Movement Technology Support Coordinator will have the aptitude, attitude and integrity to learn new technical systems and new processes quickly and effectively to serve as a primary interface between the tech team and the staff and program work we support.

 

Responsibilities
General technology and IT support 30%

  • Provide live troubleshooting support for common technical issues
  • Negotiate support requests to determine what is needed and provide guidance and timeline on support request resolution
  • Steward organizing principles in providing direct support – that the recipient should leave the interaction feeling more capable in themselves and their mastery of the technical tool or process

Train staff and members in software and hardware use 20%

  • Train members and staff in easy-to-understand ways, both thru live and recorded trainings and accompanying documentation
  • Integrate key concepts of movement technology into work with members and staff; advance the capacity of staff to engage with technology as a political tool

Support use of central software systems 15%

  • Manage shared accounts including but not limited to Zoom, GSuite, Lastpass, etc.
  • Maintain established custom implementations such as intranet, specific uses of Powerbase, and specific uses of Airtable
  • Implement basic website maintenance requests

Support use and security of hardware 15%

  • Execute provisioning of hardware setups for new staff, and direct volunteers and other staff to assist
  • Troubleshoot technical systems that are managed by 3rd party companies according to the company’s recommendation and Movement Tech Support Lead’s guidance: including but not limited to printers, door security systems, phone lines, and internet
  • Troubleshoot existing hardware setups for staff members, including but not limited to enforcing backup protocols, and implementing needed hardware and software updates

Leadership in tech team and movement technology vision 10%

  • Thought partnership in anticipating and planning for new and emerging tech needs in the network
  • Seek to develop and expand own view of movement technology and technology
  • Field and community building for movement technology and technologists

Additional responsibilities and shared responsibilities 10%

  • Participate in service and contract delivery work
  • Participate in staff activities for planning and evaluation as needed
  • Support other campaigns, programs and organization-wide activities as needed
  • This position may also include spending time on organizational-wide (such as electoral campaigns) and fundraising tasks as determined by organizational priorities and your supervisor

 

Qualifications

  • Commitment to social and economic justice
  • Commitment to grassroots community organizing
  • Capacity for emotional labor and literacy – willing and interested in doing the emotional labor involved in tech support
  • Commitment to putting others’ needs at the center of solutions – willing to prioritize relationship with the person you are supporting over an elegant technical solution
  • Commitment to growing others: within our team, with our network staff, and with our members
  • Commitment to working with people of diverse backgrounds
  • Capacity to take responsibility and initiative in work

Ability to:

  • Learn new technical skills and tools quickly
  • Learn how to give positive and constructive feedback
  • Learn how to assess level of effort required for a task, and communicate the requisite timeline for request resolution
  • Work as part of team in stressful situations; maintain composure and generosity for yourself and your team in the face of heavy workload
  • Use initiative and sound independent judgment within established guidelines
  • Establish and maintain effective working relationships with all staff
  • Cantonese and/or Mandarin proficiency preferred

Some experience preferred with the following:

  • Professional or personal experience providing technical support
  • Professional or personal experience with email, cloud storage, password managers, multi-factor authentication, and video conferencing
  • Preparing and facilitating trainings on technical information to a non-technical audience

 

Compensation
Salary and Benefits: $50,000-$60,000 estimated total earnings with overtime and benefits

Employment Terms: Full-time Non-Exempt

Location: San Francisco Bay Area with the ability to commute to San Francisco and/or Oakland; Remote will be considered for appropriate candidate.

 

 

Resilient Strategies is an equal opportunity, affirmative action employer. Folks who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or gender-based violence are encouraged to apply. Pursuant of the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Details

Type:
Full-Time
State(s):
California
Location(s):
San Francisco Bay Area
Function:
Direct Service
Industry:
Public/Social Benefit
Salary:
$50,000 to $60,000 / hour
Posted on:
June 16, 2022

How to Apply

Submit a resume and cover letter through this job portal: rsllc.co/techcoord2022
Applications will be reviewed as received.