Manager of Salesforce Initiatives
About Little Kids Rock
Little Kids Rock is a national nonprofit dedicated to transforming lives by restoring, expanding, and innovating music education in our schools. The organization partners with public school districts to train teachers to run its innovative Modern Band curriculum, and donates all the accompanying instruments and resources necessary to teach popular music in a way that empowers students to experience instant achievement. What began as a single after-school guitar class has since exploded into a national movement that brings free, weekly music lessons to more than 275,000 public school children through the efforts of more than 1,800 teachers in 127 school districts nationwide. To date, Little Kids Rock has served more than 500,000 students.
The Manager of Salesforce Initiatives will be responsible for managing, maintaining and improving our Salesforce environment and other technical systems that are utilized to efficiently fundraise and manage our programs and operations. Supporting the Director of Innovation and Technology, this position will play a key role in enabling Little Kids Rock to use technology to expand our programs by implementing scalable solutions for organizational processes, working independently to manage projects and collaborate with team members from multiple departments.
The primary responsibility of the Manager of Salesforce Initiatives is to optimize and maintain technical systems for Little Kids Rock, including systems to manage programs, measure program effectiveness, optimize / support fundraising and facilitate communication between departments. Since Little Kids Rock relies on Salesforce as its main database, a significant portion of the work responsibilities involve Salesforce administration and data management. In addition, the Manager of Salesforce Initiatives will sometimes support other areas of technology, including coordinating and participating in special projects and working closely with the team to develop processes and operating procedures, monitor and triage problems and support the technology roadmap. Other responsibilities include: building reports, ensuring data accuracy and integrity, supporting / training end users and researching and making recommendations on new features and applications.
This is a high-performance culture and the selected candidate must demonstrate the ability to work efficiently and quickly in supporting critical systems. The candidate will be a highly independent, detail-oriented, proactive self-starter who can manage multiple tasks simultaneously, while operating in a fast-paced environment and maintaining grace under pressure. This candidate should thrive in a collaborative work environment, as well as have a desire to be a continuous learner, with a curiosity for maximizing the role and contributing to the work of Little Kids Rock.
This is a full-time position.
Keys to Success
- Flexible / Adaptable / Service Oriented – Able to support the needs of different types of users / personalities across multiple functions and independently manage shifting priorities. Can quickly move from report building to automation to troubleshooting mode to end user support to systems planning. Able to communicate openly about shifting priorities, timelines and workload.
- Natural Curiosity about Technology – Passionate about technology and innovation, Salesforce and nonprofits. Able to identify creative approaches to utilize technology to deliver services in innovative and efficient new ways.
- Process Mindset – Strong problem solver; finds creative ways to adapt systems while being thoughtful about how to roll out changes that may have larger process or systems implications. Recommends process improvements and new initiatives to achieve greater efficiency, sustainability and scalability across the organization.
Reports to Director of Innovation and Technology
- Responsible for database management, administration and maintenance for Little Kids Rock’s Salesforce implementation to support program services, fundraising and operations.
- With oversight from Director of Innovation and Technology, support database configuration and maintenance including: user setup, configuring profiles and roles, customization of objects, fields, record types, page layouts, workflow, reports, etc.
- Create and update reports and dashboards to share data across teams.
- Manage ongoing support requests and administrative needs of users such as: building customized reports and dashboards, setting up automation, adjusting process flows, troubleshooting issues, etc.
- Understand Salesforce features and functions. Stay up to date on new Salesforce features and functions. Provide recommendations for process improvements and future feature implementations.
- Work with users to enhance and increase their knowledge and adoption of Salesforce.
- Work closely with users to understand their process and information needs, and identify opportunities to improve / automate processes using technology.
- Provide ongoing support to users with issues. Recommend / develop solutions and follow up on user requests.
- Maintain data integrity. Ensure data is clean, accurate, and complete; includes scheduling regular data cleansing activities and ensuring users have the training they need to properly input data.
- Train end users – includes onboarding new users, working directly one-on-one with end users to train on system functionality, identifying training needs and supporting Director of Innovation and Technology with larger group trainings initiatives.
- Update documentation (including Salesforce procedures, policies and technical requirements) as needed to support end user training.
- Create and update forms that integrate with Salesforce (Formstack).
- Complete bulk imports, exports and updates of data using third party tools.
- Provide mentorship and guidance for administrative staff and users that have data entry responsibility. Ensure these users have tools and training for efficient and accurate data entry.
- Support special technology projects.
Other responsibilities and tasks as assigned.
- 3+ years of experience as a Salesforce Administrator, preferably in a nonprofit environment; Salesforce Administrator certification is a plus.
- Experience with the following Salesforce features / applications preferred: NPSP, Salesforce Communities, Formstack and Form Assembly, Demand Tools, Apsona, Conga, Salesforce Inbox, Vertical Response / MailChimp integration.
- Bachelor’s Degree or equivalent work experience (degree in computer science, information technology, business or related field is a plus).
- Project Management Skills – Demonstrated experience managing multiple projects with a sense of urgency.
- Understanding of relational database concepts and data management.
- Strong analytical, troubleshooting and problem solving skills; intermediate/advanced Excel skills.
- Ability to work independently and collaboratively to accomplish responsibilities, achieve goals and manage projects to successful completion.
- Ability to organize work, be proactive, take initiative, resolve problems, follow through and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
- Possess a positive and productive attitude.
- Ability to provide excellent customer service to both internal and external constituents.
- Excellent interpersonal, written and oral communication skills with the ability to work with both technical and non-technical users.
- Ability to communicate clearly with Director of Innovation and Technology on status of projects and shifting priorities.
- A shared passion for Little Kids Rock’s mission, pedagogy and the unique value of arts education to serve underserved youth.
- Enjoys working within a fast-paced, entrepreneurial, and results-oriented culture.
- Flexible – adaptable to changing priorities and multi-tasking as conditions require.
- Self-aware and skilled at building and maintaining professional relationships.
- High energy, enthusiasm, and a can-do attitude.
- Team player – collaborative, inspiring confidence, and maintaining a welcoming and approachable disposition.
- Intellectual curiosity, tenacity, grit, humility.
- A sense of fun, wonder and humor.
- Personal drive and willingness to roll up one’s sleeves.
- High emotional intelligence; communicates openly about issues and proactively develops solutions.
- A desire to grow with the organization.
- Matchless integrity and ethics.
Compensation and Benefits
Little Kids Rock is committed to its team and strives to offer employees a competitive compensation package that reflects the organization’s values, culture and mission. Salary is in accordance with Little Kids Rock’s competitive compensation and career path plan, and the organization’s array of benefits include medical coverage (health, dental, vision, AFLAC) with significant employer contributions, short and long-term disability, life insurance, matching 403(b) plan and pre-tax spending accounts (FSA, commuter). Perks include flexible work arrangements, professional development, fun staff events and reimbursements for music lessons and experiences.
Please email cover letter (cover letter may be in the body of the email) and attached resume to firstname.lastname@example.org with “Manager of Salesforce Initiatives” in the subject line. In the email please tell us about the last Salesforce event or training you attended, what inspires you about the Salesforce platform and let us know what’s the most recent new Salesforce feature or application that you’ve implemented or learned about. Please also briefly state: relevant experience (including number of years of experience) and what you consider makes you a unique candidate for this position. References may be requested. No phone calls please. Early submission recommended. This position is available immediately. For more information about our work, please visit our website: www.littlekidsrock.org.
Location and Travel
Little Kids Rock is located in Verona, NJ (near Montclair) and has an office in New York (near Penn Station). This position can be based out of either location. If based out of New York, will need to work the NJ office at least twice per week. Occasional travel outside NJ / NY will be required.
Working at Little Kids Rock – Our Workplace Values
- We are committed to kids and teachers and passionate about the power of music to impact their lives.
- We are one team, with one mission, and one groove, and together we make good things happen.
- We are creative, entrepreneurial, positive and playful.
- We are inspirational.
- We are accountable.
- We are respectful.
- We support personal and professional growth.
- We work to lead the field – thoughtfully, strategically and with urgency.
Little Kids Rock is committed to recruiting and maintaining a diverse staff; individuals from all backgrounds are encouraged to apply. Little Kids Rock does not discriminate on the basis of race, color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parenthood, or any other basis prohibited by applicable law.