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Enterprise Technology Manager

City of San Rafael


At the San Rafael Department of Digital Service and Open Government, we don’t just deliver software and support IT—we believe that we’re here to help the City solve problems and modernize City services for a digital age.  As an Enterprise Technology Manager, you’ll work with City departments to enable smart uses of technology that our employees and community need.  Digital Service and Open Government enables municipal services through business systems, resident facing digital products, productivity and collaboration tools, and expert strategy and planning.

You will have the rare opportunity to help transform critical, public-facing services, while ensuring that we’re building the right thing at the right time for everyone who needs it.  On any given day, you might be conducting user research, process mapping, using evidence and analytics to make technical decisions, collaborating with service designers to do rapid prototyping, or managing the delivery of a product roadmap for key City services.
We’re looking for an Enterprise Technology Manager who has high ethical standards, is excited to work in the public interest, and serve the City staff and residents of San Rafael with humility, respect, and transparency.

We’re looking for an Enterprise Technology Manager who has high ethical standards, is excited to work in the public interest, and serve the City staff and residents of San Rafael with humility, respect, and transparency.

This position performs the following essential job duties (including but not limited to):

  • Develop, define, and manage the vision and roadmap for internally and externally facing software products.
  • Develop and share clarity around exactly what problem a product is solving and for whom.
  • Build services with a strong equity lens to support everyone who needs access to our services, ensuring that our products work for all members of the public without experience gaps.
  • Support multi-department and cross-department service challenges.
  • Defines and delivers soluti9ons that boost internal productivity and efficiencies as well as world class customer experience for members of the public.
  • Serves as a subject matter expert and interacts with customers, senior management, City teams, and vendor partners.
  • Leads modernization, digital transformation, workflow automation, and related process re-engineering efforts by educating the user community on features and capabilities through presentations and demonstrations.
  • Oversees governance and project management activities for the productivity and collaboration product line to ensure user adoption, while simultaneously providing standardization necessary for security, compliance, and discoverability.
  • Creates compelling end user adoption strategies.
  • Leads and develops team members.
  • Works with product owners, stakeholders, and developers to define and deliver high-value features.
  • Partner closely with City staff with the department, across other departments, and outside of the organization (such as consultants and vendors) to ensure timely and efficient delivery of the product.
  • Advocate diplomatically for your product’s users and their needs within the team and the wider organization.
  • Embed human-centered design principles into every aspect of how we’re building the product.
  • Performs related duties as required.

You are a great fit for this role if you:

  • Have three (3) or more years of experience architecting and implementing successful software and productivity or collaboration tools.
  • Have advanced knowledge and experience managing digital content/document management tools, collaboration tools, productivity tools and business process automation tools.
  • Have deep technical and architectural understanding of administration and functional capabilities of municipal, financial, permitting, and reporting software, as well as Microsoft SharePoint, Exchange, Office365, and other parts of the Microsoft ecosystem.
  • Have proven ability to lead business solution projects to successful conclusion with diverse teams to effectively achieve high adoption and user satisfaction of productivity and collaboration solutions.
  • Have proven ability to lead and address business process automation efforts that improves efficiencies across the enterprise.
  • Have first-rate writing, graphical and in-person communication skills, and ae excellent at communicating with designers, developers, engineers, and non-technical audiences.
  • Are comfortable defining a compelling vision and designing a measurable strategy to achieve that vision.
  • Know how to motivate cross-functional teams to build the right thing.
  • Are comfortable working in a consulting capacity as well as running a product directly.
  • Can act as an empathetic coach, mentor, and advocate who helps partner department staff develop the skills to manage their own products.
  • Can help us build momentum from the big wins our small team has already achieved, so that we can deliver more value, faster, together.


San Rafael, CA
Information Technology
Public/Social Benefit
$125,160 to $138,000
Posted on:
July 20, 2021

How to Apply