Director of Technology

About Echoing Green

Echoing Green identifies tomorrow’s transformational leaders today. Through its Fellowships and other innovative leadership initiatives, Echoing Green spots emerging leaders and invests deeply in their success to accelerate their impact, and has established a global community of emerging leaders who have launched GirlTrek, Good Call, Last Mile Health, Neighborhood Benches, Shining Hope for Communities, SKS Microfinance, Tala, Village of Wisdom, and hundreds of others.

In June 2020, Echoing Green launched a $50 million Racial Equity Philanthropic Fund (REPF) and has since increased that fundraising goal to $75 million. With this fund, Echoing Green furthers a 35-year commitment to bold, strategic investments in racial equity work. Echoing Green’s Programs Team is responsible for selecting and supporting the Fellows who are selected as part of the REPF, offering funding and capacity-building for the incredible leaders working on the frontlines of racial equity and justice.

For more information on Echoing Green, please visit www.echoinggreen.org.

Who You’ll Work With

Our Community:

• At Echoing Green, we have a front row seat to the brightest leaders with the most innovative ideas driving social progress across the world. We are fired up about our Fellows; we are their advocates and their biggest champions.

Your Team:

• Reporting to Echoing Green’s Chief Operating Officer and working closely with our Vice President of Thought Partnership & Knowledge, we are looking for our team’s Director of Technology to lead the strategic planning, cross-team coordination, and year-round execution of our organization’s technology function.
• As our Director of Technology, you will supervise and build a Technology Team of staff and vendors/consultants who together unlock our organization’s best work.
• As a member of our Leadership Team, you will meet regularly with Echoing Green’s Directors and Executive Team to serve in our organization’s cross-collaboration model.

Requirements

What You’ll Do:

As the Director, Technology, you will lead key workstreams that include:

1. Lead Echoing Green’s technology and data improvement strategy.

• Audit and assess Echoing Green’s current technological infrastructure to ensure our systems meet standards for functionality, dependability, efficiency, usefulness, and data security/privacy.
• Liaise with our programmatic and operational teams to ensure alignment of day-to-day and long-term technology priorities with organizational needs and goals, as well as industry best practices.
• Serve as the product owner of our Salesforce (CRM), defining and managing priorities and outcomes to ensure both day-to-day functionality and continuous improvement, with support from Echoing Green’s Technology Associate.

2. Oversee Echoing Green’s technology and data infrastructure.

• Oversee the full life cycle of design, execution and delivery of service by a combination of Echoing Green Technology staff, vendors and consultants within project timelines, scope, and cost – including an existing trusted managed IT provider with whom you will work closely.
• Lead Echoing Green’s plan for integrating systems that support our organizational workflow – including our CRM, Content Management platform supporting our public website, and any other current and future softwares/services that integrate with these systems.
• Manage our 3rd party communications platforms used across the organization (i.e. Basecamp and Zoom) – including vendor management, security monitoring, user provisioning, and documenting protocols with our Leadership Team and Culture Taskforce.
• Manage the Technology departmental budget and all technology-related contracts.
• Perform other duties to support Echoing Green’s technology infrastructure, as assigned.

3. Oversee user adoption success of Echoing Green’s systems.

• Design and implement an organizational learning plan for our technology and systems.
• Provide technical onboarding to new staff members (initially you will provide this to your colleagues directly, with the goal of learning what is most effective for our team and building a long-term strategy with the right resources).
• Lead trainings, Q&As, and other learning sessions designed to ensure staff are fully utilizing the systems available to them.
• Ensure staff have up-to-date technical documentation and responsive support.
• Build excitement and buy-in around the organization’s technology infrastructure – including identifying and engaging internal super users and early adopters to support product rollouts, user testing, and other technology activities.

4. Lead, support, and build Echoing Green’s Technology Team.

• Supervise Echoing Green’s Technology team members (currently 1) – including providing ongoing feedback, direction, accountability, and support for project execution and professional development.
• Hire, train, and supervise additional Echoing Green Technology Team staff as needed.

Your Vision of Success

At Echoing Green, we talk a lot about purpose and outcomes. The following is a vision for your success as you embed and grow on our team:

• You will use your creativity to build systems that enable your colleagues to feel supported while using our organization’s technology to carry out our mission.
• You will use your strategic thinking to plan our technology goals 12 months ahead so that you can move our team along a clear roadmap, build buy-in, gather resources, and execute your plans to success.
• You will use your excitement for human-centered technology to champion a learning environment for our staff and create real change in our team’s workflow.

What You’ll Bring

Does this Sound Like You?

• Are you an experienced director who is excited to bring your own intrapreneurial spin to a team with a technology growth mindset? OR
• Are you a strategic, human-centered technology professional who has been doing a lot of this work and is ready for your first director-level role?

Your Experience:

• Professional Background:
• At least 7 years of relevant professional experience, preferably in a nonprofit setting.
• Technical Leadership:
• Experience managing cloud infrastructure services across an organization.
• Proficiency in Salesforce CRM either as a super user, Admin or product owner.
• Experience managing multiple integrations to maintain Salesforce as a central source of truth.
• Familiarity with survey platforms (FormAssembly preferred) and email marketing platforms (Campaign Monitor preferred) as a user or product owner.
• Human-Centered Approach:
• Commitment to leading with collaboration, laughter, and candor for oneself and others in the workplace.
• Enthusiasm around using technology to support increased staff user adoption, organizational efficiency, and impact; ability to translate and transfer that enthusiasm to colleagues – e.g. through training, strategy sessions, etc.
• Ability to translate technical concepts into non-technical terms, for a wide variety of audiences.
• Ability to center a global definition of racial equity in your management of partners and initiatives.
• Strategic Thinking & Prioritization:
• A knack for drafting short-, medium-, and long-term plans with accompanying contingency considerations for a changing talent, budget, and field landscape.
• Unyielding solution orientation to juggling multiple competing priorities in a fast-paced, global organization.
• Strong project management skills.
• Impact-Driven Decision-Making & Collaboration:
• Rigor around leveraging qualitative and quantitative data to drive systems design and impact.
• Ability to motivate and mobilize individuals and teams, whether vertically through direct management or laterally through peer influence.
• Mission Alignment:
• A connection and appreciation for Echoing Green’s mission and goals.

Benefits

Base Salary: $150,000/year

Echoing Green offers a full benefits package designed to support employee wellness. This includes:

• Up to 27 days off per year
• A best-in-class health insurance which covers medical, dental, and vision needs
• Fully paid parental leave
• A monthly well-being stipend of $100/month
• A monthly wireless stipend of $100/month
• Professional development stipend of $1000 per fiscal year
• 403(b)-retirement savings plan with an employer match up to 7% of annual salary

While our office is located in New York City, this role can be remote most of the time. Travel to the Echoing Green office will be required at minimum on a monthly basis to support our team’s on-site projects.

New York City law now requires private employers to verify that all employees (including remote employees) are fully vaccinated, unless an exemption is required based on the statutes of this law.

As an equal opportunity employer, Echoing Green encourages applications from all individuals regardless of age, gender, race, ethnicity, sexual orientation, marital status, physical ability or any other legally protected basis.