Director of Information Technology


The Director of Information Technology will oversee GLAAD’s entire technological infrastructure. This person is responsible for the overall planning, procurement, organization, operations, execution and maintenance of all IT needs within the organization.
Reporting to the Chief Digital Officer, the Director of IT will manage a team that provides systems administration support and maintenance of existing applications; and technical project management to develop new technical solutions.
This position will be based in the New York office.


  • Oversee all day to day technology operations, including all hardware (such as servers, PCs, telephones) and software (such as operating systems, cloud-based applications) as well as general IT networking and peripherals.
  • Lead company-wide application analysis. Map the current IT ecosystem, evaluate existing technology, conduct needs assessment, evaluate new systems, and recommend technical solutions to redefine the IT ecosystem.
  • Oversee all phases of IT projects from conception to completion. Responsible for all systems implementation, developments and updates. Provide expertise and support during systems upgrades, installations, conversions, migration and file maintenance.
  • Coordinate with IT vendors and consultants, including contract and vendor management to ensure all projects are completed on time, on budget, and on spec.
  • Develop and control IT budget and report on expenditures. Forecast costs, equipment and personnel needs for projects and programs.
  • Devise and establish IT policies and systems, including information architecture, security, disaster recovery, best practices, and service provision, providing written protocols and guidance staff and end-users.
  • Oversee provision of end-user services, including help desk and technical support services
  • Ensure security of website, network and backup systems.
  • Keep current with the latest emerging technologies/industry trends, including social media and mobile.


  • Minimum 5+ year’s experience as manager or director of IT required
  • 3+ years of experience managing complex software system development including Active Directory and LDAP
  • Bachelor’s Degree in Programming, Computer Science or related field
  • Extensive experience with MySQL, PHP, HTML, and Drupal for frontend and backend website development
  • Experience using Python, Ruby, Powershell or other programming languages to automate import/export, data manipulation, and reporting
  • Knowledge of DAM and CRM systems with understanding of financial regulations and procedures
  • Ability to communicate technical issues effectively with individuals of varying levels of technical experience
  • Strategic planning and strong project management experience is a must
  • Excellent written and verbal communication skills
  • Excellent analytical and organizational skills
  • High degree of expertise in multitasking and time management
  • Ability to work within a fast-paced team-oriented environment
  • Willingness to be on-call 24/7 for emergency needs/concern
  • This position is hands on and the candidate must have the ability to lift 50lbs for server and or equipment installation when needed.

The Director of IT reports to the Chief Digital Officer.

Salary commensurate with experience. Benefits include 403(b) retirement plan participation; escalating vacation beginning with three weeks, paid sick and personal days and holidays; flexible work arrangements program; and organization-paid health benefits, including medical, dental, vision healthcare and dependent options; flex spending accounts, and life and long-term disability insurance.


  • The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
  • The work of GLAAD resembles a campaign-style work environment; there is always a high level of energy, excitement and activity for everyone in the organization; preparing for the next events/activities to accomplish our important media advocacy work, fighting the defamation against the LGBT community and changing hearts and minds about the need for LGBT equality. Staff members are expected to consciously and continuously promote the mission, values, programs, and impact of the organization when presented with opportunities for participating in membership development and reaching out to personal connections on behalf of GLAAD.
  • This job description reflects management\\\’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

GLAAD is dedicated to promoting and ensuring fair, accurate and inclusive representation of people and events in the media as a means of eliminating homophobia and discrimination based on gender identity and sexual orientation.


New York
Information Technology
Posted on:
July 11, 2017

How to apply

Applications MUST include resume, cover letter & salary requirements to be considered.

  • GLAAD does not have the ability to provide relocation benefits to candidates.
  • Candidates MUST be able to pass both financial and criminal background check.