Deputy Director, Technology Strategy and Support
The Center for Court Innovation
The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms by guiding justice innovators, nationally and internationally. The Center creates operating projects that have been documented to reduce the use of jail and prison, assist victims of crime, and strengthen communities.
The Center’s Technology Support and Strategy Department supports all technology needs across our rapidly growing organization of over 500 staff and geographically diverse projects. We provide, maintain, and upgrade infrastructure, software, and hardware, all while being thought leaders and innovators in using technology in criminal justice reform.
The Center’s Technology Support and Strategy Department is seeking a creative, innovative, and passionate Deputy Director. Reporting to the Director of Technology and overseeing a team of approximately 5 support staff, the Deputy Director will primarily be responsible for defining and overseeing IT projects across the organization, creating and managing strategies for efficiently supporting a growing, disperse, and diverse organization and staff IT needs, and working with the Director to define and achieve goals for the department. Some examples including creating and refining the best way for our staff to create tickets and make IT requests; defining processes to track current and future inventory; creatively prioritizing alternative ways to meet staff needs by organizing trainings or leveraging accidental techies.
Responsibilities include but are not limited to:
- Define an organization-wide technology roadmap that includes managing project timelines, overseeing costs and assessing potential project risks;
- Develop strategies for prioritization across a range of IT projects and initiatives;
- Coordinate internal resources and third parties/vendors project execution;
- Evaluate new technologies that may improve user experience and technology for the organization;
- Find innovative ways to meet the IT needs of the organization, have high staff satisfaction, and use metrics to assess our progress towards goals;
- Lead a growing team of IT support members and specialists;
- Follow Agile framework and processes, such as leading team standups and participating in retrospectives;
- Assist the Technology Department with improving processes and communication to be more efficient, and engage staff across the organization;
- Collaborate with NYS Unified Court System’s IT staff with security and network management;
- Additional relevant tasks.
The ideal candidate:
- Is a self-driven, motivated technologist who is passionate about both people and processes;
- Has a Bachelor’s degree with a minimum of 6 years of related experience – some experience managing an IT support team; some non-profit experience; and experience with an organization of 300+ employees and/or with geographically diverse teams is a plus;
- Knows ITSM practices and principles;
- Has enough diverse IT experience and knowledge – hardware, infrastructure, software – to quickly learn enough about new technologies, problem-solve, and manage projects;
- Can identify issues, work with diverse stakeholders to define the problem, and work with internal and external resources to determine possible solutions;
- Can effectively communicate technical issues to non-technical staff, including senior leadership;
- Has experience managing teams;
- Is very organized and has experience managing multiple projects;
- Is highly effective at prioritizing competing needs;
- Is passionate about the social justice sector.
Compensation: Salary range starts at $90,000 and is commensurate with experience. Excellent benefits package including comprehensive health, dental and life insurance, four weeks paid vacation, paid sick time, TransitChek, Flexible Spending Account plans for health and dependent care, a 403(b) retirement plan and a 401(k) retirement plan with a generous employer match.
The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer. The Center does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities as well as individuals with prior contact with the criminal justice system.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Only applicants under consideration will be contacted. No phone calls please.
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