Deputy Director of Technology Strategy and Support
The Center for Court Innovation
The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms by guiding justice innovators, nationally and internationally. The Center creates operating projects that have been documented to reduce the use of jail and prison, assist victims of crime, and strengthen communities.
The Center’s Technology Support and Strategy Department support technology needs across our rapidly growing organization of over 600 staff working on geographically and technologically diverse projects. While much of our infrastructure is hosted and maintained in partnership with New York State’s Office of Court Administration, we support our staff in its software and hardware needs and own and manage Google Suite and other systems, all while being thought leaders and innovators in using technology in criminal justice reform.
The Center’s Technology Support and Strategy Department is seeking an innovative, customer-oriented, and passionate Deputy Director. Reporting to the Director of Technology and overseeing a team of approximately 5 support staff, the Deputy Director will primarily be responsible for defining, overseeing, and managing IT projects across the organization, creating and managing strategies for efficiently supporting a growing, disperse, and diverse organization and staff IT needs and working with the Director to define and achieve goals for the department. Some examples include creating and refining the best way for our staff to make IT requests; defining processes around purchasing requests and new hires; creatively prioritizing alternative ways to meet staff needs by organizing training or leveraging accidental techies, and finding ways to work efficiently while allowing staff the flexibility to explore new technologies. The ideal candidate is just as comfortable thinking big picture as they are getting in the weeds and doing IT projects themselves.
Responsibilities include but are not limited to:
- Define an organization-wide technology roadmap that includes managing project timelines, overseeing costs and assessing potential project risks;
- Develop strategies for prioritization across a range of IT projects and initiatives;
- Coordinate internal resources and third parties/vendors project execution;
- Evaluate new technologies that may improve user experience and technology for the organization;
- Find innovative ways to meet the IT needs of the organization, have high staff satisfaction, and use metrics to assess our progress towards goals;
- Lead a growing team of IT support members and specialists;
- Finding ways to effectively communicate about technical processes and changes with a diverse organization;
- Assist the Technology Department, in collaboration with all administrative departments, with improving processes and communication to be more efficient, and engage staff across the organization;
- Collaborate with NYS Unified Court System’s IT staff with security and network management;
- Additional relevant tasks.
The ideal candidate:
- Is a self-driven, motivated technologist who is passionate about both people and processes;
- Has a Bachelor’s degree with a minimum of 6 years of related experience – some experience managing an IT support team; some non-profit experience; and experience with an organization of 300+ employees and/or with geographically diverse teams is a plus;
- Knows ITSM practices and principles;
- Has enough diverse IT experience and knowledge – hardware, infrastructure, software – to quickly learn enough about new technologies, problem-solve, and manage projects;
- Is able to balance being customer-oriented with the needs of the team and the organization as a whole;
- Can identify issues, work with diverse stakeholders to define the problem, and work with internal and external resources to determine possible solutions;
- Is an excellent verbal and written communicator and can effectively communicate technical issues to non-technical staff, including senior leadership;
- Has experience managing teams;
- Is very organized and has experience managing multiple projects;
- Is highly effective at prioritizing competing needs;
- Is passionate about the social justice sector.
Position Location: Midtown, Manhattan; temporarily remote
Compensation: Salary range starts at $90,000 and is commensurate with experience. Excellent benefits package including comprehensive health, dental, and life insurance, four weeks paid vacation, paid sick time, TransitChek, Flexible Spending Account plans for health and dependent care, a 403(b) retirement plan, and a 401(k) retirement plan with a generous employer match.
The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer. The Center does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities as well as individuals with prior contact with the criminal justice system.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Only applicants under consideration will be contacted. No phone calls, please.
How to Apply