Data & Donor Services Specialist
The One Love Foundation
ABOUT ONE LOVE:
One in three women and nearly one in three men experience relationship abuse in their lifetime. Young women ages 16-24 are at three times greater risk. Three women a day are killed by their partners in the U.S. alone. The statistics around relationship abuse make it a public health epidemic that all of us have a stake in changing.
One Love exists for one reason: Yeardley Love was killed, and her death was preventable if anyone in her life understood the warning signs of an unhealthy and increasingly dangerous relationship. This realization is the driving force behind our work to educate young people about relationship abuse and rally them in a campaign that can change the statistics.
What started in 2010 out of a family’s wish to honor their daughter, expanded in 2015 into a national educational campaign to improve young people’s understanding of healthy versus unhealthy relationships. Using emotionally compelling content, and a peer workshop model, we are reaching hundreds of thousands of young people, teaching them how to recognize signs of abuse, and providing them with the language and tools required to navigate these relationships.
Communities are engaging in this conversation across the country and increasingly around the world. Today, One Love is the national leader in educating young people about relationship health, educating more than 560,000 young people through an in-person One Love workshop and training 19,000 facilitators to lead these workshops in their communities. One Love’s #ThatsNotLove and #LoveBetter digital campaigns have had over 85 million views online.
As we continue to scale this campaign, engaging even more young people as leaders of this work, we are focused on ensuring the campaign reflects the perspectives and interests of all who are impacted by this issue. Working closely with individuals at schools and colleges, youth-facing organizations, and domestic violence advocates across the country, we will reach more people and engage more voices in a truly human campaign for change. As Sharon Love, Yeardley’s mom, said early on, “We model off Mothers Against Drunk Driving in our approach, and our goal is to change the statistics and social norms around abuse in one generation.”
ABOUT THE DATA & DONOR SERVICES SPECIALIST POSITION:
As One Love grows and expands with regional offices across the country, so does the need for increased data and systems to track our progress. One Love has a robust CRM database that tracks programmatic as well as fundraising information. This database fits within an overall data ecosystem that enables our daily operations. The organization’s ability to make data-driven decisions relies on consistent adoption of processes across the staff that ensure the information in the data ecosystem is accurate and complete.
The Data & Donor Services Specialist will play a key role in communicating with staff across the organization about processes, procedures, and usage of data. The ideal candidate will thrive on interacting with colleagues to ensure data is accurate and systems are well-understood and will have an analytical approach to solving problems.
He or she must also be comfortable and facile with data entry, having first-hand knowledge of how to quickly and accurately enter data while also seeking out new technological approaches to data entry. He or she must be detail-oriented in their work and able to check their own work and self-correct when needed. The position requires dedication to protecting the integrity, quality, and usability of our data and data platforms.
This position will report to One Love’s Managing Director, Strategy & Operations.
Key responsibilities of the Data & Donor Services Specialist include:
- Secondary System Administrator for growing Salesforce environment with 30+ users across six regional offices; manage data access, profiles, and permissions
- Manage Salesforce native dataset, as well as data from 3rd party integrations including Pardot, iDonate, BigMarker, and One Love’s website
- Assist with all data-related administrative functions including user account maintenance, reports and dashboards, error troubleshooting, workflows and other routine tasks, including:
> Monthly revenue reporting
> Weekly data redundancies/backups
> Weekly standardized data quality control checks
> Daily data quality monitoring
> Regular org-wide reporting and uploading of account, contact, donation, and event records
- Serve as a key member of donor services team, helping to enter gifts during busy periods and contributing positively to effective gift processing operations
- Assist in training of new users and help strengthen the salesforce skill set across the organization
- Manage de-duplication strategies for new and existing records (entered both manually and via API)
- Assist in the management and maintenance of fundraising, outreach, and segmentation campaigns
- Research, implement and manage 3rd party implementations that extend the value of the platform
- Participate in data architecture/strategy discussions, regularly propose and discuss solutions to system changes
- Contribute to a culture of organization-wide collaboration and data-driven decision making
Professional Qualifications and Experience
- Bachelor’s degree required
- 2-5 years of work experience, including at least 1 year of experience with Salesforce or a similar CRM
- Comfortable and confident communication skills that enable him/her to wear a number of different hats (e.g. coordinating, educating, troubleshooting, etc.)
- Exceptional project management skills for managing multiple projects thoroughly and efficiently
- Exceptional relationship manager who can effectively connect with staff across the organization
Personal Qualities and Attributes
- Deep passion for One Love’s mission and movement
- Extremely self-motivated
- Strong multi-tasking abilities
- Energized by fluidity, and highly adaptable to rapidly evolving and changing environments
- An effective communicator able to easily connect with others
- High energy, enthusiasm, and a strong work ethic
- Ability to manage multiple priorities at once and to galvanize others to do so as well
- Collaborative, team-driven style
- Superior organizational, time-management and follow-up skills
- Goals and metrics oriented
- Entrepreneurial mindset that embraces experimentation and can quickly pivot where required
- Demonstrated commitment to diversity; someone who views others with an assets-based lens, values all individuals and respects differences in regard to race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability and socio-economic circumstance
 The CDC reported in its 2010-2012 Intimate Partner and Sexual Violence Survey (NISVS) that: Over 1 in 3 women (37.3% or 44,981,000 victims) and nearly 1 in 3 men (30.9% or 35,236,000 victims) experienced contact sexual violence, physical violence, and/or stalking by an intimate partner during their lifetime. Smith, S.G., Chen, J., Basile, K.C., Gilbert, L.K., Merrick, M.T., Patel, N., Walling, M., & Jain, A. (2017). The National Intimate Partner and Sexual Violence Survey (NISVS): 2010-2012 State Report. Atlanta, GA: National Center for Injury Prevention and Control, Centers for Disease Control and Prevention. Released in April 2017
How to Apply
Send the following to firstname.lastname@example.org:
- Put: “I’m your next Data & Donor Services Specialist” in the subject line
- Include an attached resume in PDF format
- In 300 words or less, pitch us on why you’re the best candidate for the job
One Love is committed to building a truly diverse and inclusive organization, and to providing equal employment opportunities to all qualified individuals. One Love does not discriminate on the basis of race, color, ethnicity, religion, age, sex, gender, gender identity and expression, sexual orientation, national origin, or disability. People from all diverse backgrounds are strongly encouraged to apply.