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Employment

Customer Service Specialist

Marathon Kids

http://www.marathonkids.org

OVERVIEW: The Customer Support Specialist is joining a fast-paced team dedicated to delivering a best-in-class program and experience for Marathon Kids’ constituents. You will be responsible for providing excellent customer service and tech support to our customers along with administrative and operational support to the Marathon Kids Program Team. This role is an entry-level, part-time position and is expected to work 20 hours per week.

DUTIES INCLUDE (but are not limited to):

  • Lead customer service program by providing support to all constituents through varied pathways of communication: in-person, phone, and email.
  • Support constituents in all aspects of program registration; provide ongoing consistent communication and coordinate user feedback.
  • Engage current and future constituents through proactive communications and relationship management.
  • Work with vendors to assist in programmatic fulfillment of collateral, incentives, and other materials as necessary.
  • Assist the Program Team with research and evaluation projects.
  • Successfully adopt technology, both internal and external, to support ongoing enhancements to program resources, implementation and data hygiene.

 
VALUES AND CHARACTERISTICS

  • Passionate about personally pursuing a healthy lifestyle
  • Personable, adaptable, and comfortable in an extremely fast-paced and outcome-driven work environment
  • Comfortable learning new technology systems
  • Understands the importance of data integrity
  • Well-spoken and articulate through both written and verbal communication
  • Enjoys being creative
  • Service-minded and a team player
  • Ability to take direction and realize others’ ideas
  • Confident and self-starter
  • Must be able to manage multiple projects at once
  • Detailed oriented and a great problem solver

 
OTHER

  • Candidate must have a bachelor’s degree
  • Work experience in a fast-paced environment
  • Familiarity with CRM systems and practices
  • Spanish a plus

 
PART-TIME SALARY

  • $15,000 – $18,000 depending on experience

APPLY

Applications will be accepted until the position is filled. To be considered, please submit your resume and cover letter to Programs@marathonkids.org

Details

Type:
Part-Time
State(s):
Texas
Location(s):
Austin
Function:
Customer Service
Industry:
Youth
Salary:
$15,000 to $18,000
Posted on:
June 8, 2021

How to Apply

Applications will be accepted until the position is filled. To be considered, please submit your resume and cover letter to Programs@marathonkids.org