Topic: Operations

Google Drive as an Organizational Document Management System: an NTEN Case Study

February 22, 2013
While it's no secret that most people love spending their extra time elbow deep in their Internal Document Management Systems, tweaking things until everything is just right, I still do hear of the occasional fringe case where an organization is just trying to figure out the best way forward, as old policies and methods no longer match up with new systems and technologies. In all seriousness though, I see examples everyday where small issues with our own internal document management system can easily spiral into much larger issues of lost productivity, duplicated work, or conflicting messages, and I'm guessing NTEN is not alone in this.

6 Tips for Managing Project Requests from Staff without Losing Your Own Priorities

November 15, 2012
If your job involves doing projects for other staff – such as posting online content, IT tech support, or database management – you may find it challenging to manage your own daily To Do List and to plan farther ahead. Juggling competing deadlines and projects, you may often delay your own assignments to make way for more immediate needs or to keep your “clients” happy.

Fraud Happens: A Practical Guide for Nonprofits to Reduce Their Risk

November 14, 2012
Fraud happens. We know it does. Though not inevitable like death and taxes, fraud is something Americans have come to expect. It shows up in the news almost daily; most heartbreaking of all is news of embezzlement or fraud at nonprofit organizations. In an economic climate that makes every dollar precious, no nonprofit wants to lose 5% of its annual revenue to fraud. But while few organizations can be as secure as Fort Knox, there are some concrete precautions every nonprofit can take to safeguard against fraud.

Selecting a Nonprofit CRM System? Start with the Strategy!

August 27, 2012
Constituent Relationship Management, or CRM, has changed dramatically in the last decade. As recently as the year 2000, especially for small nonprofits, the central database usually lived on one computer in the office. If you needed a list of all your donors in the last 30 days, you had to schedule time when that computer was free to run it. Once you got that list, you were lucky if your database had a report that helped you print mailing labels. Analytics? Your best bet at understanding your data was having a staffer with pivot table skills. These days, we access our databases through a browser, we can send thousands of targeted and personalized emails with a few clicks of a mouse, and we can run sophisticated reports with amazing visualizations without opening Excel. CRM is powerful and feature-rich, allowing even small organizations to do things enterprise organizations struggled with a short time ago.

5 Keys to Preparing for Your CRM System Implementation

August 9, 2012
Implementing a new constituent relationship management (CRM) — aka donor relationship management (DRM) — system doesn't have to be painful. Concerns about implementation and scars from the past don't have to hold you back from adopting a CRM system that will truly support your strategies and drive your organization's growth. Planning is the key to success. The results, if you plan well, are well worth the effort.

Into the Cloud: AED

June 8, 2012
When the Academy for Educational Development (AED) found communicating and collaborating through email difficult and unreliable, the large humanitarian organization had more than 3,600 staff members spread out across 80 countries, it turned to the Cloud for a solution that was both easier to use and cheaper to maintain.

Into the Cloud: Boys & Girls Club of Metro Denver

June 8, 2012
Across 17 locations, the Boys & Girls Club of Metro Denver has 330 computers, but just 155 full-time staff members using them most are used by kids participating in the programs it runs to provide a safe place for children to work on homework or just play after school and through the summer. Until last November, there was just one IT person on staff, and maintaining all those machines wasn't easy.