An IT perspective on the best way to implement a nonprofit CRM

When implementing a CRM your first instinct may be to jump into the technical requirements. But it pays to take a step back and think about who will use the software and what their processes are.

Wondering how your staff feels about the new office technology?

You spent time identifying and installing a new tool for your staff. But can you know how they feel about it without conducting a survey? Larry Glickman explains the answer may be closer than you think.

4 steps to get staff buy-in for your tech project

Planning to shed your old technology for a hot new product or service? Here’s how to build training plan that addresses staff needs before and after implementation.

10 questions you need to ask when considering a new CRM

If a CRM change is on the horizon for your organization, there are some critical questions to consider before shopping for your next system.

How can you ensure a quick and easy culture change? (Hint: You can’t.)

In March 2016, my organization embarked on an agency-wide database migration from one CRM to another. To build a sustainable new system requires us to ensure the tools meet our colleagues work needs, and it means building people’s confidence, expertise, and understanding of how the tools can do this.

7 communication tips for nonprofit technology professionals

As an IT professional, the one hat that I wear every day is my “communications” hat. The following tips are bite-sized truffles of hard-earned wisdom intended to help the IT professional communicate with staff members more clearly about technology projects.

6 steps to implement a password manager at your nonprofit

Back in 2012, we implemented an organization-wide password manager here at NTEN, finally replacing our comically insecure “Shared Passwords” document, and the all-too-common practice of reusing the same password across a variety of different sites. Five years later, this change may be the most significant stress-reducing and time-saving policy I’ve ever put in place at NTEN since I started working here more than 10 years ago.

You’ll Only Score a Digital Marketing Success If You Know Where the Goalposts Are

At its core, digital strategy is about goals: asking the right questions to choose the right goals and making a plan to achieve them. Here are some tips to keep your tactics, strategies, and goals aligned.

Open Up to Working Less

I believe that embracing open knowledge practices can actually make us more productive while working less. Here’s how.

Change Is a People Thing

Regardless of the type of change that you might be leading in your organization, it’s vitally important to remember that not everyone deals with transition in the same way.