Topic: Operations

10 questions you need to ask when considering a new CRM

May 29, 2018
If a CRM change is on the horizon for your organization, there are some critical questions to consider before shopping for your next system.

Is your organization ready for GDPR?

May 21, 2018
There are new laws that may apply to your organization called the GDPR. If you think they don’t apply to you because you're based in the US, keep reading.

Should our nonprofit get cybersecurity insurance?

April 4, 2018
The answer starts with gaining a clear understanding of risk. Risk is part of existence. You can’t stop it. But there are things you can do to manage or mitigate risk: avoid, reduce, transfer, or accept.

To the cloud: One agency’s IT transformation

October 26, 2017
In 2013, several elements of our IT infrastructure were beginning to crumble and needed some major attention in order to make them more efficient. We needed our technology to be a useful tool instead of a hindrance to our staff. We decided to take a leap into the cloud—read our case study.
several people gathered around a conference table, looking at a large screen on the wall where another person is video conferencing

9 best practices for engagement in virtual meetings

October 10, 2017
More nonprofits are recognizing that offering some workplace flexibility to employees is not only an attractive benefit, but also can increase productivity and help prevent burnout. Workplace flexibility creates a need for better skills in facilitating virtual meetings, but there are some challenges to running effective virtual or hybrid meetings. Here are some tips to increase engagement and productivity.
people meeting around a laptop on a table

4 questions to ask when creating your technology plan

September 26, 2017
Does your nonprofit have a technology plan? With a little forethought and strategic thinking, you can create a technology plan for your nonprofit that is effective and sustainable.
Photo of sparklers creating an infinity loop symbol

Seven tips for a successful website redesign process

September 12, 2017
In 2016-2017, a Washington, DC–based nonprofit with a staff of about 40 and a 3.5 million-dollar budget undertook a redesign process to convert a ColdFusion website into a content management system with a custom mobile-responsive theme. Feedback loops were built in to the ongoing process in order to course correct and gain early constructive criticism from internal stakeholders.
2 people, seated and talking; one person is showing the other something on a laptop

7 communication tips for nonprofit technology professionals

August 23, 2017
As an IT professional, the one hat that I wear every day is my “communications” hat. The following tips are bite-sized truffles of hard-earned wisdom intended to help the IT professional communicate with staff members more clearly about technology projects.
3 colorful hot air balloons in the sky, one featuring the New Mexico state flag

Burqueños and beyond

July 31, 2017
This September, we are partnering with the Center for Nonprofit Excellence to host two days of learning, sharing, and dreaming big about digital campaigns and digital access. I chatted with Amanda Douglas, the Communications Manager at CNPE, recently about the Roundup. Check out what she is looking forward to and how you can learn with her in Albuquerque, this September.
Close-up photo of many sets of keys hanging from hooks in a wooden wall.

6 steps to implement a password manager at your nonprofit

June 20, 2017
Back in 2012, we implemented an organization-wide password manager here at NTEN, finally replacing our comically insecure “Shared Passwords” document, and the all-too-common practice of reusing the same password across a variety of different sites. Five years later, this change may be the most significant stress-reducing and time-saving policy I’ve ever put in place at NTEN since I started working here more than 10 years ago.