Topic: Change Management

4 steps to get staff buy-in for your tech project

June 27, 2018
Planning to shed your old technology for a hot new product or service? Here’s how to build training plan that addresses staff needs before and after implementation.

10 questions you need to ask when considering a new CRM

May 29, 2018
If a CRM change is on the horizon for your organization, there are some critical questions to consider before shopping for your next system.

How can you ensure a quick and easy culture change? (Hint: You can’t.)

November 22, 2017
In March 2016, my organization embarked on an agency-wide database migration from one CRM to another. To build a sustainable new system requires us to ensure the tools meet our colleagues work needs, and it means building people’s confidence, expertise, and understanding of how the tools can do this.
2 people, seated and talking; one person is showing the other something on a laptop

7 communication tips for nonprofit technology professionals

August 23, 2017
As an IT professional, the one hat that I wear every day is my “communications” hat. The following tips are bite-sized truffles of hard-earned wisdom intended to help the IT professional communicate with staff members more clearly about technology projects.
Close-up photo of many sets of keys hanging from hooks in a wooden wall.

6 steps to implement a password manager at your nonprofit

June 20, 2017
Back in 2012, we implemented an organization-wide password manager here at NTEN, finally replacing our comically insecure “Shared Passwords” document, and the all-too-common practice of reusing the same password across a variety of different sites. Five years later, this change may be the most significant stress-reducing and time-saving policy I’ve ever put in place at NTEN since I started working here more than 10 years ago.

You’ll Only Score a Digital Marketing Success If You Know Where the Goalposts Are

March 8, 2017
At its core, digital strategy is about goals: asking the right questions to choose the right goals and making a plan to achieve them. Here are some tips to keep your tactics, strategies, and goals aligned.
Two shadows on train tracks with "Let Go" caption

Open Up to Working Less

September 9, 2016
I believe that embracing open knowledge practices can actually make us more productive while working less. Here’s how.
Crowd of people

Change Is a People Thing

May 23, 2016
Regardless of the type of change that you might be leading in your organization, it’s vitally important to remember that not everyone deals with transition in the same way.

Technology Adoption in the Workplace: A View from the Trenches

May 18, 2016
The propensity to adopt new technologies involves a mindset, an established set of attitudes that includes flexible thinking, a “can-do” attitude, and a genuine desire to improve efficiency and effectiveness.

From Idea to Awesome: 7 Steps to Manage Change While Innovating

May 11, 2016
The problem is innovation is shiny and sexy and it’s easy to get excited about but... Everyone. Hates. Change. So you come up with a truly innovative idea, do your best to plan for the changes ahead, launch the project, but then you still encounter people problems that slow down adoption, or at worst, could lead to your project fizzling out.