30 minute session | Program

A 99% delivery rate: Using human-centered design for good

Our award-winning app, Food Rescue Hero, has mobilized 34,000 volunteers across the country to rescue more than 100 million pounds of food. Here’s how we used human-centered design to develop an effective system that works for recipients, volunteers, and donors alike. 

  1. Human-centered design improves volunteerism. We used technology to mobilize a network of volunteer food rescue drivers, and now 34,000+ across North America.
  2. Convenience is a right. People in need of our help shouldn’t have to work so hard to receive it. How can we design programs that meet people where they already are?
  3. The technology that could be used to change the lives of our most vulnerable community members already exists. How can we employ it for good?

First learning outcome

Attendees understand how human-centered design improves and increases volunteerism.

Second learning outcome

Attendees consider day-to-day lived experiences of the people their nonprofit serves.

Third learning outcome

Attendees identify a commercial technology that could be employed to serve their mission.


Leah Lizarondo
Leah Lizarondo

Founder & CEO

Food Rescue Hero

Leah Lizarondo is the CEO and founder of Food Rescue Hero®, transformative technology that turns food rescues into movements, to have a greater impact on food waste, climate change and hunger in 27 cities and growing. Her work in food recovery has been featured in NPR, Fast Company, and The Washington Post, among others. Leah has won numerous awards for her work, including the Vital Voices’ Global Leadership Award in 2020 and the We Empower UN SDG challenge in 2019, a global award for women social entrepreneurs. In 2018, she was named "Pittsburgher of the Year" by Pittsburgh City Paper. Leah received her graduate degree in Public Policy & Technology from Carnegie Mellon University. She is originally from the Philippines and currently lives in Pittsburgh, Pennsylvania.

Session format

30-minute session

Session location


Date and time

April 14, 2023

1:30 pm-2:00 pm MT

Who should attend?

Program decision-makers
Development staff who want to justify investing in technology
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