Carlos has several years of experience working with adult learners. He has led technology, accessibility, and social justice training sessions in public libraries, healthcare, and non-profit organizations. He primarily teaches through classroom instruction, one-on-one lessons, video tutorials, and tip sheets. A native Spanish-speaker, Carlos uses humor and analogies to strengthen lessons and build rapport in his classes. In 2017, his work was recognized by the Library Journal Magazine. Carlos believes in the importance of lifelong learning, being flexible in the workplace, and helping others reach their goals. Originally from Los Angeles, Carlos has called the Pacific Northwest home for the last ten years.

Daniel Lucio is the Government and Community Affairs Manager for Google Fiber in Austin. He was an NTEN Digital Inclusion Fellow from 2015 to 2016. At Google Fiber he creates and manages programs, investments and partnerships with nonprofits, local governments, and community stakeholders. These programs focus on providing resources to digitally distressed and underserved communities in Austin. Daniel also volunteers with a number of nonprofits that focus on social justice, homelessness and environmental conservation. 

David Keyes works at the intersection of information and communications technologies, civic engagement, race and social justice, and community capacity building. He has over 35 years of experience in the public, non-profit and education sectors. He was the first community technology planner in the country and developed the City of Seattle’s digital inclusion programs. In 2016, he received the inaugural Charles Benton Digital Equity Champion Award from the National Digital Inclusion Alliance and the Benton Foundation. He is originally from Milwaukee, WI, and is a graduate of Antioch College and the University of Washington’s Evans School of Public Affairs. As manager of the City of Seattle’s Digital Equity Programs, he oversees strategic planning, policy, and program evaluation. David juggles priorities, as well as balls and clubs.

As the Chief Innovation Officer for the City of South Bend, Denise leads the Department of Innovation & Technology which includes the Civic Innovation, Business Analytics, Services, 311, Infrastructure, and Applications Divisions of the City. She previously worked at the Smart Chicago Collaborative and the Federal Communications Commission. She holds a Bachelor of Arts degree from the University of Virginia and a Master of Public Policy degree from the Harvard Kennedy School of Government. Riedl co-chairs the National Digital Inclusion Alliance Inclusive Smart City Working Group and is a Fellow with the Benton Foundation. She will start as CIO on February 11.

Norma Fernandez is Chief Executive Officer at EveryoneOn. She is responsible for leading the strategic vision of the organization that focuses on creating social and economic inclusion and equity through diverse digital inclusion programs. Norma previously served as Chief Programs Officer and managed our nationwide initiative, ConnectHomeUSA, focused on bridging the digital divide in public housing communities and fostered partnerships with diverse private and public stakeholders to drive broadband adoption activities and deliver digital skills trainings. She attended UCLA where she earned a B.A. in Sociology and a M.A. in Urban Planning.

Roberto Gallardo is Assistant Director of the Purdue Center for Regional Development and a Purdue Extension Community & Regional Economics Specialist. He holds an electronics engineering undergraduate degree, a master's in economic development, and a Ph.D. in Public Policy and Administration. Gallardo has worked with rural communities over the past decade conducting local & regional community economic development, including use of technology for development.

Shauna is the Digital Inclusion Coordinator at The Salt Lake City Public Library. She leads the Library’s digital inclusion initiative, the Tech League, and works with library staff and community partners to create long-term digital inclusion programming in the communities the Library’s eight locations serve. Shauna is a contributing author to Tech For All: Moving Beyond the Digital Divide (2019), and has spoken nationally and internationally on digital equity, digital literacies, and digital storytelling. She serves as the Chairwoman for Utah Communities Connect: Utah's Digital Alliance is an NDIA Fellow, and an Associate Instructor at the University of Utah.

Tianca Crocker is a macro social worker and applied researcher motivated by the eradication of systemic poverty. Tianca is an Assistant Professor at the University of North Carolina at Charlotte. Her research focuses on information communication technology policies that enable digital equity for economic opportunity and social service modernization. She previously served as a Digital Inclusion Fellow at Austin Free-Net and as a Mozilla Open Leader focused on open data initiatives in Ghana. Tianca is a proud Virginia native with a penchant for crab cakes, yock, and muscadine grapes. 

Charrosé King is a graphic designer and communications specialist. She earned a bachelor's degree from Parsons the New School for Design in Communication Design and a master's degree from Georgetown University in Public Relations and Corporate Communications. She has worked in public education, international development, mental health, and now works in higher education. She is the Digital Marketing and Communications Specialist for Howard University's Office of the Vice President for Student Affairs. A hardcore NTC enthusiast, Charrosé is a seven-time-attendee and three-time-presenter. She has presented sessions about social networking, design principles for the non-designer, and cultural context in communications.

Demetrio P. Maguigad is a community educator, creative producer, and communications strategist working in the field of nonprofit communications for over 15 years. He is currently the Strategic Design Director at LimeRed Studio where he leads the strategic development, management and research of web projects for nonprofits, universities and social enterprise organizations. He is also an adjunct faculty member at Columbia College Chicago where he teaches the Social Media & PR Strategies courses and conducts curriculum research and design in the Marketing Communication Department He was formally the New Media Manager at Community Media Workshop where he led the organization's on-line strategy and provided strategic online communications training and consulting. He is a co-convenor of NetTuesday Chicago, a monthly meet-up group for nonprofit communicators, web advocates, technologists and developers bridging the gap between technology and grassroots community development. He has presented his work and consulted for a number of organizations including The National Trust for Historic Preservation, The Rockefeller Brothers Fund, ART NY, Center for Book Arts NY, Mott Foundation, Michigan Nonprofit Association, Global Donors Network and many more. He is also the host and executive producer of the Chicago is the World radio program on the international format of Chicago’s WHPK 88.5 FM where he has featured both local and international musicians, artists, community activists and storytellers for the past five years.

Heidi Massey is a community builder and tech evangelist. As a freelancer and consultant, Heidi helps nonprofits and small businesses with Google AdWords, Facebook ads, and selecting new technology for their work. Heidi is also the founder of ChicagoCOUNTS, a technology conference for nonprofits and is one of the organizers of 501 Tech Club Chicago. And although she truly loves and adores her three kids, she is thrilled to be an empty nester.

Isaac combines technical, product and digital marketing knowledge with a keen sense of how people and organizations relate to technology and change. As president of Sage70, Isaac helps nonprofit organizations envision change, plan strategy, and put technology to work.

Janice Chan never was able to pick one thing to be when she grew up. While grown up status could be debated, what she currently does is consult (shiftandscaffold.com), teach data management in NTEN’s Nonprofit Technology Professional Certificate Program, and co-organize NTEN’s Nonprofits and Data online community group. She is also is working towards a Master of Information Management at the University of Maryland. Originally from New York, Janice arrived south of the Mason-Dixon Line via St. Mary’s College of Maryland. Post-graduation, Janice served as an AmeriCorps*VISTA before officially joining the nonprofit sector. She has worn hats in data management, volunteer management, marketing and communications, grant writing, curriculum development, program management, technical training, change management, and project management. In short, Janice has spent 11+ years organizing and restructuring information so that teams can work together more effectively and focus on their missions. She also enjoys editing, making playlists, and figuring out how we could do this better. You can find her on Twitter @curiositybone.

Mike manages the Business Consulting Services team at Blackbaud, which is comprised of the organizational readiness/change management practice, strategy/data analytic consultants, and action planning interactions. The BCS team is charged with helping clients further their organizational capabilities and taking full advantage of their technology solutions. He brings over 15 years of experience in different areas of organizational communication and change management including corporate culture, new technologies, social media, interviewing, and public speaking. Before leading the BCS team Mike ran the change management practice for Enterprise clients. Prior to joining the Blackbaud team, Mike worked as an Assistant Professor in the Department of Communication at the College of Charleston where he was twice honored with Faculty of the Year awards. In addition to his teaching duties, he conducted and published research on how corporate blogs and other new technologies affect corporate culture, and how social media could be used to create a “personality” for an organization, virtual teamwork, and related topics. Mike lives in Charleston, SC with his wife and their four children.

Monica Curca is a peacebuilder and strategist working at the intersection of social transformation and storytelling. Monica has designed and led strategy for immersive storytelling and social engagement campaigns with Palestinian Youth Movement at Standing Rock, Mothers of the Movement against police brutality and The Refugees Welcome Project. These campaigns have been featured on NPR, the Los Angeles Times, The Guardian, Vice News, and Aljazeera. Monica is the founder and director of Activate Labs, a design strategy, storytelling and transformational peacebuilding organization that centers those directly impacted by violence, poverty and oppression to tell their own stories and lead their own transformation. Activate Labs has developed the “Frame Design Process”, and facilitates experiential and participatory design processes and workshops around the world. Monica holds two Masters Degrees from the Heller School for Social Policy in Management at Brandeis University, in Sustainable International Development and Conflict and Coexistence and has lectured at USC School of Media Arts and Practice, Occidental College, and University of California Irvine.

Steve Heye is a Business Solutions Manager at NetSuite (Oracle) where he acts as a technical expert on the Social Impact team which donates the NetSuite solution to nonprofits. He is the author of Chapter 1 on IT Alignment in the NTEN book, Managing Technology to Meet Your Mission. With over 20 years experience working with nonprofits and technology, Steve brings a real passion and unique set of experiences to the NPTech community. Previously Steve was the Manager of Technology at The Cara Program. He was responsible for driving the organization's strategic use of technology. He also has experience as the Digital Content Services Manager at the YMCA of Metro Chicago. He was responsible for managing all aspects of the YMCA's digital content creation including the web sites, intranet and social networking. A key role in Steve's past was with the Technology Resource Group at the YMCA of the USA for about ten years. He provided resources, conferences, and training that allows YMCAs nationwide to better leverage business systems and technology. Steve has a Bachelors degree in Finance from North Central College. You can keep up with Steve's thoughts and tips regarding nonprofit technology issues on his blog: steveheye.blogspot.com.

Yesenia Sotelo is a web developer and digital skills trainer. As the founder of SmartCause Digital, she serves as an approachable, expert resource that can help you remove the stress and uncertainty of managing a nonprofit website. Her SmartCause Method for building websites is especially designed for the way nonprofits collaborate, make decisions and grow! Find her on twitter as @silverbell or at smartcausedigital.com.

George is the Founder and CEO of Whole Whale, a digital agency that leverages data and tech to increase the impact of nonprofits and for-benefit companies, and the co-founder of Power Poetry, the largest teen poetry platform in the U.S. George’s breaching moment in ideating Whole Whale came from his 7 years with DoSomething where, under his leadership as CTO, the organization became an innovator in social media, mobile technology, and social causes. In his time at DoSomething, George oversaw the complete overhaul of DoSomething.org twice (winning a Webby Award and nominations) and helped to build a community of over 1.5 million young people taking action. Realizing that much of DoSomething’s success was owed to smart, lean use of many democratized tech tools (including Google Analytics and the Google Ad Grant), George founded Whole Whale with the goal of helping nonprofits both storied and start-up to move their missions forward with the tools at hand.

I am a PR and communications professional with two decades of corporate and agency experience. After transferring to a career in the nonprofit world several years ago, I now serve as a public affairs and communications advisor with NeighborWorks America.

My role at NeighborWorks America provides communications and public affairs guidance for hundreds of our nonprofit affordable housing and community development network members.

It is a pleasure to be part of all the valuable networking and learning experiences that NTEN has to offer, and I look forward to bringing my skills as a collaborative and creative nonprofit communications professional to support the NTEN board’s strategic goals.

Medha Nanal works with nonprofits to help them assess their technology needs and develop solutions for development, fundraising, operations, and programs, thereby helping them achieve a greater impact with technology. Medha initially worked in Silicon Valley's high technology companies, developed products and worked with clients to help them succeed with their technology. Since 2011, she is working as a technology consultant to nonprofit organizations and startup companies. She is passionate about social justice, environment and wishes to help create a better society and cleaner earth for our children.

Yesenia Sotelo is a web developer and digital skills trainer. As the founder of SmartCause Digital, she serves as an approachable, expert resource that can help you remove the stress and uncertainty of managing a nonprofit website. Her SmartCause Method for building websites is especially designed for the way nonprofits collaborate, make decisions and grow! Find her on twitter as @silverbell or at smartcausedigital.com.

Leon Wilson serves as the Chief for Digital Innovation & Chief Information Officer for the Cleveland Foundation, focusing on strategic initiatives that will help position the foundation as a leader in the use of technology in all areas of its work. In addition, Leon is responsible for helping to develop and implement an external Cleveland Foundation IT strategy that will focus on elevating Cleveland to become a recognized leader in technology, particularly in the areas of cybersecurity, big data, and civic tech. Leon brings more than 20 years of senior-level technology experience to the foundation and our community.

Medha Nanal works with nonprofits to help them assess their technology needs and develop solutions for development, fundraising, operations, and programs, thereby helping them achieve a greater impact with technology. Medha initially worked in Silicon Valley's high technology companies, developed products and worked with clients to help them succeed with their technology. Since 2011, she is working as a technology consultant to nonprofit organizations and startup companies. She is passionate about social justice, environment and wishes to help create a better society and cleaner earth for our children.

Yesenia Sotelo is a web developer and digital skills trainer. As the founder of SmartCause Digital, she serves as an approachable, expert resource that can help you remove the stress and uncertainty of managing a nonprofit website. Her SmartCause Method for building websites is especially designed for the way nonprofits collaborate, make decisions and grow! Find her on twitter as @silverbell or at smartcausedigital.com.

George is the Founder and CEO of Whole Whale, a digital agency that leverages data and tech to increase the impact of nonprofits and for-benefit companies, and the co-founder of Power Poetry, the largest teen poetry platform in the U.S. George’s breaching moment in ideating Whole Whale came from his 7 years with DoSomething where, under his leadership as CTO, the organization became an innovator in social media, mobile technology, and social causes. In his time at DoSomething, George oversaw the complete overhaul of DoSomething.org twice (winning a Webby Award and nominations) and helped to build a community of over 1.5 million young people taking action. Realizing that much of DoSomething’s success was owed to smart, lean use of many democratized tech tools (including Google Analytics and the Google Ad Grant), George founded Whole Whale with the goal of helping nonprofits both storied and start-up to move their missions forward with the tools at hand.

Charrosé King is a graphic designer and communications specialist. She earned a bachelor's degree from Parsons the New School for Design in Communication Design and a master's degree from Georgetown University in Public Relations and Corporate Communications. She has worked in public education, international development, mental health, and now works in higher education. She is the Digital Marketing and Communications Specialist for Howard University's Office of the Vice President for Student Affairs. A hardcore NTC enthusiast, Charrosé is a seven-time-attendee and three-time-presenter. She has presented sessions about social networking, design principles for the non-designer, and cultural context in communications.

Demetrio P. Maguigad is a community educator, creative producer, and communications strategist working in the field of nonprofit communications for over 15 years. He is currently the Strategic Design Director at LimeRed Studio where he leads the strategic development, management and research of web projects for nonprofits, universities and social enterprise organizations. He is also an adjunct faculty member at Columbia College Chicago where he teaches the Social Media & PR Strategies courses and conducts curriculum research and design in the Marketing Communication Department He was formally the New Media Manager at Community Media Workshop where he led the organization's on-line strategy and provided strategic online communications training and consulting. He is a co-convenor of NetTuesday Chicago, a monthly meet-up group for nonprofit communicators, web advocates, technologists and developers bridging the gap between technology and grassroots community development. He has presented his work and consulted for a number of organizations including The National Trust for Historic Preservation, The Rockefeller Brothers Fund, ART NY, Center for Book Arts NY, Mott Foundation, Michigan Nonprofit Association, Global Donors Network and many more. He is also the host and executive producer of the Chicago is the World radio program on the international format of Chicago’s WHPK 88.5 FM where he has featured both local and international musicians, artists, community activists and storytellers for the past five years.

Heidi Massey is a community builder and tech evangelist. As a freelancer and consultant, Heidi helps nonprofits and small businesses with Google AdWords, Facebook ads, and selecting new technology for their work. Heidi is also the founder of ChicagoCOUNTS, a technology conference for nonprofits and is one of the organizers of 501 Tech Club Chicago. And although she truly loves and adores her three kids, she is thrilled to be an empty nester.

Isaac combines technical, product and digital marketing knowledge with a keen sense of how people and organizations relate to technology and change. As president of Sage70, Isaac helps nonprofit organizations envision change, plan strategy, and put technology to work.

Janice Chan never was able to pick one thing to be when she grew up. While grown up status could be debated, what she currently does is consult (shiftandscaffold.com), teach data management in NTEN’s Nonprofit Technology Professional Certificate Program, and co-organize NTEN’s Nonprofits and Data online community group. She is also is working towards a Master of Information Management at the University of Maryland. Originally from New York, Janice arrived south of the Mason-Dixon Line via St. Mary’s College of Maryland. Post-graduation, Janice served as an AmeriCorps*VISTA before officially joining the nonprofit sector. She has worn hats in data management, volunteer management, marketing and communications, grant writing, curriculum development, program management, technical training, change management, and project management. In short, Janice has spent 11+ years organizing and restructuring information so that teams can work together more effectively and focus on their missions. She also enjoys editing, making playlists, and figuring out how we could do this better. You can find her on Twitter @curiositybone.

Mike manages the Business Consulting Services team at Blackbaud, which is comprised of the organizational readiness/change management practice, strategy/data analytic consultants, and action planning interactions. The BCS team is charged with helping clients further their organizational capabilities and taking full advantage of their technology solutions. He brings over 15 years of experience in different areas of organizational communication and change management including corporate culture, new technologies, social media, interviewing, and public speaking. Before leading the BCS team Mike ran the change management practice for Enterprise clients. Prior to joining the Blackbaud team, Mike worked as an Assistant Professor in the Department of Communication at the College of Charleston where he was twice honored with Faculty of the Year awards. In addition to his teaching duties, he conducted and published research on how corporate blogs and other new technologies affect corporate culture, and how social media could be used to create a “personality” for an organization, virtual teamwork, and related topics. Mike lives in Charleston, SC with his wife and their four children.

Monica Curca is a peacebuilder and strategist working at the intersection of social transformation and storytelling. Monica has designed and led strategy for immersive storytelling and social engagement campaigns with Palestinian Youth Movement at Standing Rock, Mothers of the Movement against police brutality and The Refugees Welcome Project. These campaigns have been featured on NPR, the Los Angeles Times, The Guardian, Vice News, and Aljazeera. Monica is the founder and director of Activate Labs, a design strategy, storytelling and transformational peacebuilding organization that centers those directly impacted by violence, poverty and oppression to tell their own stories and lead their own transformation. Activate Labs has developed the “Frame Design Process”, and facilitates experiential and participatory design processes and workshops around the world. Monica holds two Masters Degrees from the Heller School for Social Policy in Management at Brandeis University, in Sustainable International Development and Conflict and Coexistence and has lectured at USC School of Media Arts and Practice, Occidental College, and University of California Irvine.

Steve Heye is a Business Solutions Manager at NetSuite (Oracle) where he acts as a technical expert on the Social Impact team which donates the NetSuite solution to nonprofits. He is the author of Chapter 1 on IT Alignment in the NTEN book, Managing Technology to Meet Your Mission. With over 20 years experience working with nonprofits and technology, Steve brings a real passion and unique set of experiences to the NPTech community. Previously Steve was the Manager of Technology at The Cara Program. He was responsible for driving the organization's strategic use of technology. He also has experience as the Digital Content Services Manager at the YMCA of Metro Chicago. He was responsible for managing all aspects of the YMCA's digital content creation including the web sites, intranet and social networking. A key role in Steve's past was with the Technology Resource Group at the YMCA of the USA for about ten years. He provided resources, conferences, and training that allows YMCAs nationwide to better leverage business systems and technology. Steve has a Bachelors degree in Finance from North Central College. You can keep up with Steve's thoughts and tips regarding nonprofit technology issues on his blog: steveheye.blogspot.com.

With years of experience building websites, I am a self-starting innovator who is highly motivated to see projects through from start to finish. I specialize in multi-tiered technical and creative integrations for any type of media and have spent close to a decade customizing solutions for online video delivery. Paired with my extensive experience in communications and the entertainment industry, I have the unique ability to cultivate vision and big picture roadmaps while translating them down to technical deliverables. This includes finding a unique approach to every story or article; engaging and energizing companies to be a participatory player in the ever-changing media landscape; bringing together websites, social media, video technology, apps, and print materials; writing about a high peak or a sailing adventure; and just digging deep and breathing life into new projects. When I can, I put in time doing volunteer work. I've worked at orphanages in Kenya both doing direct work with the kids and creating videos for the organization to bring in more volunteers. I also have been known to volunteer in classrooms and preschools around VT. And I often help out at animal shelters. I received a bachelor of fine arts in Film Production and a minor in Creative Writing from Concordia University in Montreal. I am an avid writer in a variety of genres, including outdoor writing, fiction, brand marketing, and poetry. When I'm not writing or running a business, you can find me skiing powder, running, and reading about anything related to cyberspace. You can learn more about me and my company at www.firstturnmedia.com.

Meico Marquette Whitlock, Founder and CEO of Mindful Techie, is a speaker and trainer on mindfulness and technology. Meico helps purpose-driven high-achievers and organizations conquer digital distraction, news and information overload, and work-life balance so that they can live a more balanced and productive life. Meico has worked in the non-profit sector more than a decade and trained countless leaders on how to bring more balance and intention to how they live and work.

Monica S. Flores has focused on web design and development since 2004 and currently serves as a technical project manager at Lullabot. She consulted through 10K Webdesign, where she primarily worked on projects as a senior adviser and lead developer: clarifying goals, communicating technical needs, creating functional specifications, architecting the database, producing wireframes, and implementing cost-effective solutions. She is committed to open source solutions, primarily the Drupal platform, which is in widespread use for government, education, community organizations, and non-profits. Her interest is in creating positive social change by supporting green and sustainably-focused organizations.

She has been a primary developer, product manager, and digital director on websites for governmental agencies, state and local non-profit organizations, membership groups, and e-commerce for organizations including GIST Network for the U.S. Department of State, Green America, Ashoka Changemakers, Castro Valley Sanitary District, the West Contra Costa Integrated Waste Management Authority, The Sperm Bank of California, Art With Impact, and the Princeton Southern Ocean Carbon and Climate Observations and Modeling project.

A frequent blogger, she published Fifty-one Ways to Build your Community of Clients Online (2008), Social Networking for Women in Business (2009) and Thirty Steps to Starting your Green Business (2010). She also publishes Drupal-related training articles and has been a featured speaker at DrupalCampHawaii, Podcamp Hawaii, Young Women Social Entrepreneurs, and the Young Nonprofit Professionals Network. For more information: http://www.linkedin.com/in/monicaflores or http://www.monicasflores.com

Mark Root-Wiley builds WordPress websites for nonprofits and mission-driven organizations in Seattle, Washington as MRW Web Design. That work increases capacity for nonprofits working to improve education, the environment, social justice, and more.

Mark built and maintains Nonprofit WP to share best practices with low- and no-budget nonprofits building their own WordPress websites.

Mark is an active member of the WordPress and nonprofit technology communities. He has released many free, open-source WordPress plugins and one theme. He regularly presents about website best practices and web accessibility at the Seattle "WordCamp" WordPress conference, Seattle WordPress meetup, and other nonprofit technology events.

Beyond his website, you can find him on Twitter and Github.

I am a PR and communications professional with two decades of corporate and agency experience. After transferring to a career in the nonprofit world several years ago, I now serve as a public affairs and communications advisor with NeighborWorks America.

My role at NeighborWorks America provides communications and public affairs guidance for hundreds of our nonprofit affordable housing and community development network members.

It is a pleasure to be part of all the valuable networking and learning experiences that NTEN has to offer, and I look forward to bringing my skills as a collaborative and creative nonprofit communications professional to support the NTEN board’s strategic goals.