Webinar: All Aboard! Avoiding Tech Project Derailments

Although potentially scary for any user, new tech projects can be effectively tested and implemented with the help of early adopters. Step aboard and learn how to use the knowledge you gain from these early adopters to overcome the resistance that end-users may have to a tech project. This session will use real professional examples from multiple projects to explore methods to promote small successes along the way, while delving into the possible derailments that can occur without proper leadership. Handling the management of change from the beginning will keep users from waving goodbye to the caboose!


1. How to identify your early adopters to the project
2. How to overcome resistance to the project
3. Finding huge success with small steps


Speaker: Michelle Hines
Michelle Hines, Technology Director at UCP/CLASS (formerly known as UCP of Pittsburgh) began her career at UCP/CLASS as an graduate student intern from the University of Pittsburgh's School of Social Work. After graduating with her M.S.W in 2001, she continued to work on a variety of development and technology tasks at UCP/CLASS. During those first several years Michelle was the accidental techie while UCP/CLASS established their first network. Formally advancing to her current position, she is in charge of developing annual tech plans, supporting five physical offices, managing over 25 servers, administering a Cisco VOIP system, coordinating database development, and interfaces with all other departments at UCP/CLASS. Outside of UCP/CLASS, Michelle is aformer board member of Interplay Child Care Center and involved with the Pittsburgh Chapter of Young Nonprofit Professionals Network, and the Pittsburgh Tech Council.