Streamlining operations

Members $125/Non-members $250

NTEN courses run for one week and are offered twice a year.

While I had some information about Teams and Slack before this lesson, I am thrilled to have learned about swimlanes and Lucid! Thank you so much for this course and this information!
Former course participant

Course Overview

Business process analysis

Break down work processes into steps that can be streamlined or automated.

Paperless processing

Replace paper processes with automated, online processes.

Collaborative communication

Understand how to use collaborative technology to improve staff coordination and knowledge management.


Nonprofits understand the important strategic role technology plays in fundraising and programs. Partly because technology funding for mission-related activities is easier to secure, and revenue returns justify fundraising investments. In contrast, operations are commonly underfunded because nonprofits are often unfairly evaluated on how little they spend on expenses that are necessary to maintain and grow the organization.

In this course, you’ll get familiar with technologies that support finance, HR, administration, and operations. You’ll learn how tech can be used to streamline work and automate redundant tasks. And, you’ll look at ways you can work with staff, vendors, and other organizations to better take advantage of existing tools.

While we’ll discuss tech, the course will be more about business processes and how technology can support them. Used wisely, technology can reduce data entry burdens, improve communications, and help administrative staff more effectively and efficiently support your organization’s work.


Peter S Campbell

Principal Consultant, Techcafeteria
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Peter Campbell is an experienced technologist and consultant who has been working primarily in the nonprofit sector for over 20 years. Having held VP IT, IT Director, and CIO for organizations like Goodwill Industries of San Francisco, Earthjustice, and Legal Services Corporation, along with 15 years of It management at commercial law firms prior to 2000, he brings a broad range of experience in knowledge management, CRM, information security, business process analysis, and other technical skills to the table. Information about his services can be found at
Blended courses run for one week and offer a mix of self-paced and live events to offer both the flexibility you need with the personal connection you want.
Pre-Work (Readings & Quiz)

Live Event

Recording Available
20-30 mins (Self-Paced)
20-30 mins (Self-Paced)


Several relevant articles will establish key concepts and ideas as a primer to the live event, and help you to identify questions and topics you want to explore further.

Knowledge Check

A brief quiz will reinforce what you've learned so far. Don't stress - it isn't pass/fail - it is just to help you remember and distill the concepts you read in the pre-work.

Live Event

This is a 90-minute live captioned online training with opportunities to interact with the presenter and your peers. And if you can't make the live session, you'll be able to access a captioned recording.


Faculty, themselves experts with a wealth of nonprofit experience, have created exercises that will reinforce what you've learned and give you actionable steps to improving your organization.

Earn While You Learn - Professional Credits

In addition to our own Nonprofit Technology Professional Certificate, NTEN is an approved provider for a number of other professional credentials programs. This course qualifies for the following credits:


NTEN Professional Certificate