Outreach for your digital inclusion program

Members $125/Non-members $250

NTEN courses run for one week and are offered twice a year.

Excellent practical guidance and tips on how to reach the right communities to do this work!
Leana Mayzlina, NTEN Senior Program Manager

Course Overview

Community outreach

Plan strategies for digital equity in your community.

Cross-sector engagement

Build cross-sector collaborations to inform and strengthen your outreach plan.

Outreach plan development

Develop a thoughtful and flexible outreach plan.


It’s essential to engage diverse communities and organizations as part of your digital inclusion program. You’ll need to reach out to people where people are, including offline and in person. Effective outreach will include strategies and activities designed to inform, engage, mobilize, and foster change.

In this course, you’ll learn about effective outreach for digital inclusion programs. This will include outreach to offline communities and ways to engage new learners. You’ll explore strategies you can use to drive digital equity in your community, and come up with an outreach plan you can take back to your organization.


Norma Fernandez

Chief Executive Officer
Profile Photo

Norma Fernandez is Chief Executive Officer at EveryoneOn. She is responsible for leading the strategic vision of the organization that focuses on creating social and economic inclusion and equity through diverse digital inclusion programs. Norma previously served as Chief Programs Officer and managed our nationwide initiative, ConnectHomeUSA, focused on bridging the digital divide in public housing communities and fostered partnerships with diverse private and public stakeholders to drive broadband adoption activities and deliver digital skills trainings. She attended UCLA where she earned a B.A. in Sociology and a M.A. in Urban Planning.

Blended courses run for one week and offer a mix of self-paced and live events to offer both the flexibility you need with the personal connection you want.
Pre-Work (Readings & Quiz)

Live Event

Recording Available
20-30 mins (Self-Paced)
20-30 mins (Self-Paced)


Several relevant articles will establish key concepts and ideas as a primer to the live event, and help you to identify questions and topics you want to explore further.

Knowledge Check

A brief quiz will reinforce what you've learned so far. Don't stress - it isn't pass/fail - it is just to help you remember and distill the concepts you read in the pre-work.

Live Event

This is a 90-minute live captioned online training with opportunities to interact with the presenter and your peers. And if you can't make the live session, you'll be able to access a captioned recording.


Faculty, themselves experts with a wealth of nonprofit experience, have created exercises that will reinforce what you've learned and give you actionable steps to improving your organization.

Earn While You Learn - Professional Credits

In addition to our own Nonprofit Technology Professional Certificate, NTEN is an approved provider for a number of other professional credentials programs. This course qualifies for the following credits:


NTEN Professional Certificate