Operational strategies and tactics for effective small nonprofits

Members $125/Non-members $250

NTEN courses run for one week and are offered twice a year.

Operations folks are often the unsung heroes of the sector. Whether you’re part of a small team or the one-person operations lead at a small nonprofit, I hope you’ll join this course for an opportunity to learn alongside your peers.
Instructor Aki Shibuya

Course Overview

Strategic thinking

Think big picture about key operational details.

Change management

Learn tactics you can use to implement processes in partnership with your colleagues.


Build buy-in to support your operations and projects.


Operations is home to many essential nonprofit back-end activities and is the foundation of an effective organization. But in a sector where “operations” can mean everything that isn’t a program or service, what does it mean to treat operations as a central function? How do you ensure that your operations remain consistent yet nimble and forward-thinking while managing real-time needs and dealing with change and uncertainty?

In this course, you’ll learn about strategies and tactics for supporting operations at small organizations. You’ll not only gain ideas for better supporting and involving your colleagues in your work, but you’ll also develop more confidence in your ability to manage people and processes related to nonprofit operations.

Because operations can mean different things at different nonprofits, this course will focus on strategies and tactics related to information and technology management.


Aki Shibuya

Director of Business Solutions
Casey Family Programs
Profile Photo
Aki Shibuya is the Director of Business Solutions at Casey Family Programs in Seattle, WA. Previously, she was the Operations & Technology Manager at WA Women’s Foundation and fulfilled a variety of roles at Asian Americans/Pacific Islanders in Philanthropy (AAPIP). She also taught English at Payap University in Chiang Mai, Thailand, and at one point ran one of the largest Crocodile Hunter fansites on the Internet (Simply Croc Hunter). In Seattle, Aki is an active member of Social Justice Fund NW and volunteers with Densho. She also is a 2021 Emerging Leader with the U.S.-Japan Council. Aki holds a BA with Honors in History from Grinnell College, an MA with Distinction in South East Asian Studies from the School of Oriental and African Studies (SOAS), University of London, and an MS in Information Management from the University of Washington.
Blended courses run for one week and offer a mix of self-paced and live events to offer both the flexibility you need with the personal connection you want.
Pre-Work (Readings & Quiz)

Live Event

Recording Available
20-30 mins (Self-Paced)
20-30 mins (Self-Paced)


Several relevant articles will establish key concepts and ideas as a primer to the live event, and help you to identify questions and topics you want to explore further.

Knowledge Check

A brief quiz will reinforce what you've learned so far. Don't stress - it isn't pass/fail - it is just to help you remember and distill the concepts you read in the pre-work.

Live Event

This is a 90-minute live captioned online training with opportunities to interact with the presenter and your peers. And if you can't make the live session, you'll be able to access a captioned recording.


Faculty, themselves experts with a wealth of nonprofit experience, have created exercises that will reinforce what you've learned and give you actionable steps to improving your organization.

Earn While You Learn - Professional Credits

In addition to our own Nonprofit Technology Professional Certificate, NTEN is an approved provider for a number of other professional credentials programs. This course qualifies for the following credits:


NTEN Professional Certificate