Digital inclusion project planning

Members $125/Non-members $250

NTEN courses run for one week and are offered twice a year.

The logic model was great at helping me organize my thoughts and ideas.
Former course participant

Course Overview

Unified strategy

Address all key components of digital equity.

Tracking progress

Develop key performance indicators and a KPI tracking plan.


Anticipate change to address unforeseen challenges.


A successful digital inclusion program requires a deep understanding of the elements critical for success. Start by developing strategies to address all three legs of the digital inclusion stool: access, devices, and skills.

In this course, you’ll learn how to create measurable goals and gather the data you’ll need to report on them. You’ll also develop the necessary skills to anticipate challenges and quickly implement change to provide the best possible digital inclusion services.


Tianca Crocker

Assistant Professor
UNC Charlotte School of Social Work
Profile Photo

Tianca Crocker is a macro social worker and applied researcher motivated by the eradication of systemic poverty. Tianca is an Assistant Professor at the University of North Carolina at Charlotte. Her research focuses on information communication technology policies that enable digital equity for economic opportunity and social service modernization. She previously served as a Digital Inclusion Fellow at Austin Free-Net and as a Mozilla Open Leader focused on open data initiatives in Ghana. Tianca is a proud Virginia native with a penchant for crab cakes, yock, and muscadine grapes. 

Blended courses run for one week and offer a mix of self-paced and live events to offer both the flexibility you need with the personal connection you want.
Pre-Work (Readings & Quiz)

Live Event

Recording Available
20-30 mins (Self-Paced)
20-30 mins (Self-Paced)


Several relevant articles will establish key concepts and ideas as a primer to the live event, and help you to identify questions and topics you want to explore further.

Knowledge Check

A brief quiz will reinforce what you've learned so far. Don't stress - it isn't pass/fail - it is just to help you remember and distill the concepts you read in the pre-work.

Live Event

This is a 90-minute live captioned online training with opportunities to interact with the presenter and your peers. And if you can't make the live session, you'll be able to access a captioned recording.


Faculty, themselves experts with a wealth of nonprofit experience, have created exercises that will reinforce what you've learned and give you actionable steps to improving your organization.

Earn While You Learn - Professional Credits

In addition to our own Nonprofit Technology Professional Certificate, NTEN is an approved provider for a number of other professional credentials programs. This course qualifies for the following credits:


NTEN Professional Certificate