Digital Equity Professional Certificate’s 10-Week Cohort

Prepaid Certificate - Members $1,000/Non-Members $2,000

This Online Core program runs for 10 consecutive weeks and is offered once a year

With everything from a big picture definition of equity, to project management skills, to specific suggestions on how to better serve people with disabilities, NTEN's digital equity training has provided the inspiration, insight, and practical tools I needed to advocate for and implement digital inclusion work in my organization.
Ellie Avis, Josephine Community Library District, and 2019 Digital Inclusion Fellow



This 10-week intensive online training cohort covers foundational topics in nonprofit technology that transcend the department and job role. The core fulfills one of the major requirements to complete the Digital Equity Professional Certificate.

  • Foundations of Digital Inclusion
  • Evaluating Community Resources
  • Data for Digital Inclusion
  • Accessing and Implementing Digital Inclusion Tools & Resource
  • Teaching Technology to Adult Learners
  • Curriculum Development and Design
  • Digital Inclusion Project Planning
  • Outreach for Your Digital Inclusion Program

In addition to the 8 weekly topics, there is a final assignment which provides further opportunity to receive direct feedback from faculty on the topic most relevant to you.

NTEN is grateful for the support and feedback from the Digital Equity Certificate Advisory Committee, whose guidance is key in developing this program.


The online certificate core is once a year in the spring. It can be taken by itself for $750 for NTEN members and $1,500 for non-members. Most people will complete the core as part of the Digital Equity Professional Certificate. Learn about the prepaid option for the best value for money on the overall certificate.

Certificate Core Topics

Week 1: Foundations of Digital Inclusion

As our society becomes increasingly dependent on the digital economy, understanding the barriers to accessing digital resources becomes increasingly important for nonprofits, education institutions, and governments. This course will provide an overview of the discipline of digital inclusion. Learners will examine the core questions of digital inclusion, explore academic and data resources, and discuss real-world digital inclusion programs.

Week 2: Evaluating Community Resources

Digital inclusion programs usually rely on obtaining, sharing, collaborating, or reaching out to community resources. Explore methods for evaluating your organizational practices, program needs, and use of community resources. Learn tactics and strategies for identifying and assessing community resources and integrating this into your development and management of programs and policies.

Week 3: Data for Digital Inclusion

How can we measure digital inclusion in a community? This course will discuss digital inclusion and its dimensions and consider data tools that will help you make decisions with digital inclusion in mind. The objective is to provide participants with a better understanding of the data tools available to assess the digital inclusion landscape and how those can inform decisions around advancing digital equity in your community.

Week 4: Accessing and Implementing Digital Inclusion Tools & Resources

Build familiarity with existing web-based curriculums, listservs, tool kits, guides, forums, and other Digital Inclusion related resources. Learn methods for researching and accessing low-cost devices and broadband offers. This includes implementing strategies to streamline low-cost sign-ups for eligible individuals.

Week 5: Teaching Technology to Adult Learners

Whether it is helping a family member use an app or leading a software implementation meeting, we all have opportunities to teach technology to adult learners. Our approach can be informal or formal, however helping others reach their goals with technology, can be very rewarding. In this week’s course, you’ll learn how to teach technology to adult learners, explore tips that help others acquire skills, and learn how to engage with diverse audiences.

Week 6: Curriculum Development and Design

As digital equity and digital inclusion programs and projects have grown, so have the digital literacy teaching resources and platforms that are available for practitioners. It can be challenging to determine what resources and materials are best suited for the unique talents and needs of the participants in your program. This course looks at ways to use available resources and platforms to develop and design a digital literacy curriculum for community programs, evaluate digital literacy teaching materials, and determine outcomes, measurements, and evaluations for digital literacy programs.

Week 7: Digital Inclusion Project Planning

Understand the critical elements of a successful digital inclusion program. Develop strategies to address all the legs of the digital inclusion stool: access, devices, and skills. Learn how to create measurable goals and gather the data you’ll need to report on them. Participants will develop skills required to anticipate challenges and quickly implement change to provide the best possible digital inclusion services.

Week 8: Outreach For Your Digital Inclusion Program

Learn strategies for doing effective outreach for digital inclusion programs, including outreach to offline communities, strategies for engaging new learners.

Week 9: Final Assignment

This week is your chance to focus on the topic most relevant to you from the previous eight weeks and take it even further. The final assignment is your chance to develop an action plan for a current/future project within your organization with an opportunity to get additional feedback directly from faculty.

With resources to guide the process and an opportunity for direct support and feedback, this week will set you up for success as you head out of the program.

Week 10: Final Session

In this final session, we share learnings and wins from the final assignments efforts, tips to maximize the practical application of the courses, and stay engaged in the NTEN learning community.

Special Prepaid Rate

Are you ready to commit to the next Certificate Core? Sign up using our prepaid option for the best rate.

Learn about the prepaid option


Daniel Lucio

Government and Community Affairs Manager
Google Fiber
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Daniel Lucio is the Government and Community Affairs Manager for Google Fiber in Austin. He was an NTEN Digital Inclusion Fellow from 2015 to 2016. At Google Fiber he creates and manages programs, investments and partnerships with nonprofits, local governments, and community stakeholders. These programs focus on providing resources to digitally distressed and underserved communities in Austin. Daniel also volunteers with a number of nonprofits that focus on social justice, homelessness and environmental conservation. 

David Keyes

Digital Equity Manager
City of Seattle
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David Keyes works at the intersection of information and communications technologies, civic engagement, race and social justice, and community capacity building. He has over 35 years of experience in the public, non-profit and education sectors. He was the first community technology planner in the country and developed the City of Seattle’s digital inclusion programs. In 2016, he received the inaugural Charles Benton Digital Equity Champion Award from the National Digital Inclusion Alliance and the Benton Foundation. He is originally from Milwaukee, WI, and is a graduate of Antioch College and the University of Washington’s Evans School of Public Affairs. As manager of the City of Seattle’s Digital Equity Programs, he oversees strategic planning, policy, and program evaluation. David juggles priorities, as well as balls and clubs.

Roberto Gallardo

Assistant Director
Purdue Center for Regional Development
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Roberto Gallardo is Assistant Director of the Purdue Center for Regional Development and a Purdue Extension Community & Regional Economics Specialist. He holds an electronics engineering undergraduate degree, a master's in economic development, and a Ph.D. in Public Policy and Administration. Gallardo has worked with rural communities over the past decade conducting local & regional community economic development, including use of technology for development.

Denise Riedl

Chief Innovation Officer
City of South Bend
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As the Chief Innovation Officer for the City of South Bend, Denise leads the Department of Innovation & Technology which includes the Civic Innovation, Business Analytics, Services, 311, Infrastructure, and Applications Divisions of the City. She previously worked at the Smart Chicago Collaborative and the Federal Communications Commission. She holds a Bachelor of Arts degree from the University of Virginia and a Master of Public Policy degree from the Harvard Kennedy School of Government. Riedl co-chairs the National Digital Inclusion Alliance Inclusive Smart City Working Group and is a Fellow with the Benton Foundation. She will start as CIO on February 11.

Carlos Galeana

Technology Trainer | Learning & Development Professional
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Carlos has several years of experience working with adult learners. He has led technology, accessibility, and social justice training sessions in public libraries, healthcare, and non-profit organizations. He primarily teaches through classroom instruction, one-on-one lessons, video tutorials, and tip sheets. A native Spanish-speaker, Carlos uses humor and analogies to strengthen lessons and build rapport in his classes. In 2017, his work was recognized by the Library Journal Magazine. Carlos believes in the importance of lifelong learning, being flexible in the workplace, and helping others reach their goals. Originally from Los Angeles, Carlos has called the Pacific Northwest home for the last ten years.

Shauna Edson

Digital Inclusion Coordinator
Salt Lake City Public Library
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Shauna is the Digital Inclusion Coordinator at The Salt Lake City Public Library. She leads the Library’s digital inclusion initiative, the Tech League, and works with library staff and community partners to create long-term digital inclusion programming in the communities the Library’s eight locations serve. Shauna is a contributing author to Tech For All: Moving Beyond the Digital Divide (2019), and has spoken nationally and internationally on digital equity, digital literacies, and digital storytelling. She serves as the Chairwoman for Utah Communities Connect: Utah's Digital Alliance is an NDIA Fellow, and an Associate Instructor at the University of Utah.

Tianca Crocker

Assistant Professor
UNC Charlotte School of Social Work
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Tianca Crocker is a macro social worker and applied researcher motivated by the eradication of systemic poverty. Tianca is an Assistant Professor at the University of North Carolina at Charlotte. Her research focuses on information communication technology policies that enable digital equity for economic opportunity and social service modernization. She previously served as a Digital Inclusion Fellow at Austin Free-Net and as a Mozilla Open Leader focused on open data initiatives in Ghana. Tianca is a proud Virginia native with a penchant for crab cakes, yock, and muscadine grapes. 

Norma Fernandez

Chief Executive Officer
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Norma Fernandez is Chief Executive Officer at EveryoneOn. She is responsible for leading the strategic vision of the organization that focuses on creating social and economic inclusion and equity through diverse digital inclusion programs. Norma previously served as Chief Programs Officer and managed our nationwide initiative, ConnectHomeUSA, focused on bridging the digital divide in public housing communities and fostered partnerships with diverse private and public stakeholders to drive broadband adoption activities and deliver digital skills trainings. She attended UCLA where she earned a B.A. in Sociology and a M.A. in Urban Planning.

Each topic runs for one week and offers a mix of self-paced and live events to offer both the flexibility you need with the personal connection you want.
Pre-Work (Readings & Quiz)

Live Event

Recording Available
20-30 mins (Self-Paced)
20-30 mins (Self-Paced)


Several relevant articles will establish key concepts and ideas as a primer to the live event, and help you to identify questions and topics you want to explore further.

Knowledge Check

A brief quiz will reinforce what you've learned so far. Don't stress - it isn't pass/fail - it is just to help you remember and distill the concepts you read in the pre-work.

Live Event

This is a 90-minute live captioned online training with opportunities to interact with the presenter and your peers. And if you can't make the live session, you'll be able to access a captioned recording.


Faculty, themselves experts with a wealth of nonprofit experience, have created exercises that will reinforce what you've learned and give you actionable steps to improving your organization.

Earn While You Learn - Professional Credits

In addition to our own Nonprofit Technology Professional Certificate, NTEN is an approved provider for a number of other professional credentials programs. This course qualifies for the following credits:


NTEN Professional Certificate