Culture and change management

Members $125/Non-members $250

NTEN courses run for one week and are offered twice a year.

I really like the option to go back and watch the recording as it allows me to pause the video and take screenshots or notes. The recording of the live event just had such great content that really blew my mind because it is so simple, yet I had not thought about it in this way before.
Former course participant

Course Overview

Change management

Explore how change management principles can positively impact different transitions in your organization.

Communications planning

Learn the key elements of communications planning with an emphasis on audience analysis and messaging.

Organizational culture

Review what organizational culture is and its impact on employee behavior during a change process.


Technology projects often involve lots of change. But change done right doesn’t just happen — it needs to be managed. Change management can help your organization with processes such as transitioning to a new database or adapting to a new way of working.

In this course, you’ll learn essential change management principles that can help your technology projects succeed. You’ll explore practical frameworks and best practices you can use to implement change at your organization. To avoid having your project fail due to a lack of adoption inside your organization, you’ll also look at ways to analyze your audiences, communicate with these important internal influencers, and anticipate the role organizational culture will have in times of change.


Michael Reardon

Manager, Business Consulting Services
Profile Photo
Mike manages the Business Consulting Services team at Blackbaud, which is comprised of the organizational readiness/change management practice, strategy/data analytic consultants, and action planning interactions. The BCS team is charged with helping clients further their organizational capabilities and taking full advantage of their technology solutions. He brings over 15 years of experience in different areas of organizational communication and change management including corporate culture, new technologies, social media, interviewing, and public speaking. Before leading the BCS team Mike ran the change management practice for Enterprise clients. Prior to joining the Blackbaud team, Mike worked as an Assistant Professor in the Department of Communication at the College of Charleston where he was twice honored with Faculty of the Year awards. In addition to his teaching duties, he conducted and published research on how corporate blogs and other new technologies affect corporate culture, and how social media could be used to create a “personality” for an organization, virtual teamwork, and related topics. Mike lives in Charleston, SC with his wife and their four children.
Blended courses run for one week and offer a mix of self-paced and live events to offer both the flexibility you need with the personal connection you want.
Pre-Work (Readings & Quiz)

Live Event

Recording Available
20-30 mins (Self-Paced)
20-30 mins (Self-Paced)


Several relevant articles will establish key concepts and ideas as a primer to the live event, and help you to identify questions and topics you want to explore further.

Knowledge Check

A brief quiz will reinforce what you've learned so far. Don't stress - it isn't pass/fail - it is just to help you remember and distill the concepts you read in the pre-work.

Live Event

This is a 90-minute live captioned online training with opportunities to interact with the presenter and your peers. And if you can't make the live session, you'll be able to access a captioned recording.


Faculty, themselves experts with a wealth of nonprofit experience, have created exercises that will reinforce what you've learned and give you actionable steps to improving your organization.

Earn While You Learn - Professional Credits

In addition to our own Nonprofit Technology Professional Certificate, NTEN is an approved provider for a number of other professional credentials programs. This course qualifies for the following credits:


NTEN Professional Certificate