Creating Digital Inclusion Partnerships

Members $125/Non-members $250

NTEN courses run for one week and are offered twice a year.

Thank you for sharing those wonderful tools with me! It's really inspiring to know about them and, more important, that we are not alone working everyday hard on this topic!
Former course participant

Course Overview

Communication and Networking

Skills to connect and engage with collaborators, colleagues, and partners in digital inclusion.


Ability to effectively evaluate who to select in creating a digital inclusion coalition.

Problem Solving Methods

Best practices in user experience design and asset mapping to engage communities and solve community problems.


Individuals at businesses and nonprofit organizations can unite in several ways in the pursuit of common goals for communities. Among these relationships are partnerships, collaborations, and short-term and long-term alliances. Community-wide digital inclusion coalitions and efforts can effectively spark conversations and promote an actionable framework to increase broadband adoption and use, build digital literacy skills, and encourage civic engagement.

This course is valuable for librarians, educators, technologists, government (local, state, federal) employees, community developers, those who work for foundations and corporations, and telecommunications professionals. You’ll learn effective ways to build relationships and partnerships that educate community members on technology and how to access affordable and reliable broadband service. The types of potential digital inclusion partnerships explored in this course will be based on foundational strategies to provide access, training, and literacy across communities.


James Neal

Senior Program Officer
Institute of Museum and Library Services
Profile Photo
James Neal is a Senior Program Officer with the Institute of Museum and Library Services (IMLS) in Washington, DC. His portfolio includes digital inclusion, open education resources, broadband access, and accessibility with a focus on youth services in public libraries. James is originally from Columbia, SC and currently lives in Greenbelt, MD. He is a graduate of Morehouse College and a MLS graduate of the University of Maryland.
Blended courses run for one week and offer a mix of self-paced and live events to offer both the flexibility you need with the personal connection you want.
Pre-Work (Readings & Quiz)

Live Event

Recording Available
20-30 mins (Self-Paced)
20-30 mins (Self-Paced)


Several relevant articles will establish key concepts and ideas as a primer to the live event, and help you to identify questions and topics you want to explore further.

Knowledge Check

A brief quiz will reinforce what you've learned so far. Don't stress - it isn't pass/fail - it is just to help you remember and distill the concepts you read in the pre-work.

Live Event

This is a 90-minute live captioned online training with opportunities to interact with the presenter and your peers. And if you can't make the live session, you'll be able to access a captioned recording.


Faculty, themselves experts with a wealth of nonprofit experience, have created exercises that will reinforce what you've learned and give you actionable steps to improving your organization.

Earn While You Learn - Professional Credits

In addition to our own Nonprofit Technology Professional Certificate, NTEN is an approved provider for a number of other professional credentials programs. This course qualifies for the following credits:


NTEN Professional Certificate