Building digital inclusion with community engagement

Members $125/Non-members $250

NTEN courses run for one week and are offered twice a year.

Want to learn how to increase social equity? Start by focusing on principles of inclusivity.
Instructor Autumn Glover

Course Overview

Needs assessment

Apply public participation planning to solving issues of public concern.


Describe social equity concerns in civic engagement.


Explore different types of public participation scenarios and tactics.


Community engagement is a vital step in the development of locally-driven programs and advocacy for digital inclusion. It is the strongest form of needs assessment for informing programs. In addition, community engagement strategies provide research and data that can persuade local, state, and federal policymakers and multi-sector leaders to collaborate and invest in closing digital divides.

In this course, you’ll be introduced to the role an engaged community plays in strategies to increase adoption. You’ll learn about trends in engagement, the reasons behind these trends, and how to communicate these findings. You’ll dig deep into ways to understand community needs and increase social equity through a focus on the principles of inclusivity. The second part of this course will give you strategies and skills you can use to plan effective public participation.


Autumn Glover

Profile Photo

Autumn Glover, is an urban planner passionate about the intersection of race, place, and health. She has worked at Ohio State and Wexner Medical Center for more than ten years in progressive leadership roles including strategic planning, community, and local government partnerships. Currently, she serves in a dual role with Wexner Medical Center and Partners Achieving Community Transformation (PACT). She leads multiple civic and community engagement projects for the medical center, including the development of a prevention-focused healthy community center and an enterprise-wide health equity and anti-racism strategy. She is a founding staff member of PACT, currently serving as President of the nearly ten-year-old nonprofit “community quarterback.”

PACT is a nonprofit focused on the disruption of intergenerational poverty and the creation of a mixed-income community through strategic program and project investments, with an emphasis on housing, education, economic impact, and health. She is responsible for the design and implementation of PACT’s award-winning community engagement process and the development of the PACT Blueprint for Community Investment. This work resulted in more than $220 million dollars of program and capital investments including $30 million in HUD Choice Neighborhoods Planning and Implementation grants.

She teaches in Ohio State’s John Glenn College of Public Affairs and serves the Columbus community as a board member and volunteer through a number of organizations. Autumn lives in Columbus with her husband and daughter.

Blended courses run for one week and offer a mix of self-paced and live events to offer both the flexibility you need with the personal connection you want.
Pre-Work (Readings & Quiz)

Live Event

Recording Available
20-30 mins (Self-Paced)
20-30 mins (Self-Paced)


Several relevant articles will establish key concepts and ideas as a primer to the live event, and help you to identify questions and topics you want to explore further.

Knowledge Check

A brief quiz will reinforce what you've learned so far. Don't stress - it isn't pass/fail - it is just to help you remember and distill the concepts you read in the pre-work.

Live Event

This is a 90-minute live captioned online training with opportunities to interact with the presenter and your peers. And if you can't make the live session, you'll be able to access a captioned recording.


Faculty, themselves experts with a wealth of nonprofit experience, have created exercises that will reinforce what you've learned and give you actionable steps to improving your organization.

Earn While You Learn - Professional Credits

In addition to our own Nonprofit Technology Professional Certificate, NTEN is an approved provider for a number of other professional credentials programs. This course qualifies for the following credits:


NTEN Professional Certificate