Develop good data practices

Members $125/Non-members $250

NTEN courses run for one week and are offered twice a year.

Nikki had great energy and presented concepts in an easily understood way.
Former course participant

Course Overview

Process management

Evaluate your organization's current feedback loop of design, collect, analyze, and dialogue, and how to course correct.

Metric analysis

Identify, assess, and prioritize your key performance indicators, or KPIs.

Visual communications

Design a KPI dashboard and develop a data collection plan.


When your nonprofit’s data practices are rooted in goals, you strengthen the connection between decision-making, planning, action, and results.

Deepen your understanding of data constructs such as references, normalized data, and survey question types. We will unpack the feedback loop cycle and evaluate how feedback is integrated (or not) into current data management practices within your organization. We’ll demonstrate sample key performance indicators (KPIs) and survey data in use at other organizations, including an overview of website analytics.

You’ll document your existing KPIs, if any, and develop a plan to investigate KPIs you’re currently tracking. We will discuss processes to identify and prioritize the adoption of internal reporting team-wide and strategies to implement a culture of decision-making that is driven by data.

This course was previously titled “Advanced data management.”


Nikki S Flores

Technical Project Manager
Profile Photo

Nikki S. Flores has focused on web design and development since 2004 and currently serves as a technical project manager at Lullabot.

She consulted through 10K Webdesign, where she primarily worked on projects as a senior adviser and lead developer: clarifying goals, communicating technical needs, creating functional specifications, architecting the database, producing wireframes, and implementing cost-effective solutions.

She is committed to open source solutions, primarily the Drupal platform (monicadear), which is in widespread use for government, education, community organizations, and non-profits. Her interest is in creating positive social change by supporting green and sustainably-focused organizations.

She has been a primary developer, product manager, digital director, and technical architect on websites for governmental agencies, state and local non-profit organizations, membership groups, and e-commerce for organizations including GIST Network for the U.S. Department of State, Green America, Ashoka Changemakers, Castro Valley Sanitary District, the West Contra Costa Integrated Waste Management Authority, The Sperm Bank of California, Art With Impact, and the Princeton Southern Ocean Carbon and Climate Observations and Modeling project. She started out in the Bay Area doing sites for Head over Heels Gymnastics Emeryville, San Francisco End of Life Network, and other community groups.

She received the NTENny award in 2018 and 2019 for service "above and beyond" in support of nonprofit technology, and she teaches "Develop Good Data Practices" for the Nonprofit Technology Professional Certificate.

A frequent blogger, she published Fifty-one Ways to Build your Community of Clients Online (2008), Social Networking for Women in Business (2009) and Thirty Steps to Starting your Green Business (2010). She also publishes Drupal-related training articles and has been a featured speaker at Women Who Code, Lesbians Who Tech, Women in Tech Summit, DrupalCampHawaii, and Podcamp Hawaii.

For more information, visit her on LinkedIn or at her site.

Blended courses run for one week and offer a mix of self-paced and live events to offer both the flexibility you need with the personal connection you want.
Pre-Work (Readings & Quiz)

Live Event

Recording Available
20-30 mins (Self-Paced)
20-30 mins (Self-Paced)


Several relevant articles will establish key concepts and ideas as a primer to the live event, and help you to identify questions and topics you want to explore further.

Knowledge Check

A brief quiz will reinforce what you've learned so far. Don't stress - it isn't pass/fail - it is just to help you remember and distill the concepts you read in the pre-work.

Live Event

This is a 90-minute live captioned online training with opportunities to interact with the presenter and your peers. And if you can't make the live session, you'll be able to access a captioned recording.


Faculty, themselves experts with a wealth of nonprofit experience, have created exercises that will reinforce what you've learned and give you actionable steps to improving your organization.

Earn While You Learn - Professional Credits

In addition to our own Nonprofit Technology Professional Certificate, NTEN is an approved provider for a number of other professional credentials programs. This course qualifies for the following credits:


NTEN Professional Certificate