Latest Articles

A woman with curly hair and light brown skin looks thoughtfully at her smart phone

Ready, set, chat?

August 17, 2017
Online and mobile chat or text options are being offered by more nonprofit organizations everyday. For people in situations where making a phone call isn't possible, online chat services can provide a desperately needed lifeline that traditional telephone hotlines can't. Here are some basic facts and considerations to assess the feasibility, organizational readiness, and capacity of starting a similar service for your nonprofit.    
Digital Inclusion Fellows & NTEN staff pose for a group photo.

Building connections to change lives

August 16, 2017
From July 2016 to July 2017, Digital Inclusion Fellows launched an impressive array of programs, initiatives, and events to promote digital inclusion and digital literacy in their communities. Along the way, they recorded data showing their progress and shared success stories and challenges from the field.

The rise of civic tech for social good

August 9, 2017
Civic tech is suddenly on a lot of people's minds. The reality, of course, is that many civic-oriented problem-solvers have been using innovative technology as part of their work for years. But the pace of experimentation and implementation now seems much faster. A closer look, however, shows that there are some critical gaps that need to be filled before civic tech can really claim to be solving important problems at scale.
3 colorful hot air balloons in the sky, one featuring the New Mexico state flag

Burqueños and beyond

July 31, 2017
This September, we are partnering with the Center for Nonprofit Excellence to host two days of learning, sharing, and dreaming big about digital campaigns and digital access. I chatted with Amanda Douglas, the Communications Manager at CNPE, recently about the Roundup. Check out what she is looking forward to and how you can learn with her in Albuquerque, this September.

9 lessons learned doing social media during a mass mobilization

July 26, 2017
Mass mobilizations have grown so much more powerful through social amplification. The stories are all around—you just need a few people to collect them, the desire to raise all voices (not just your own), a clear game plan, and a hub to manage it all.

Don’t have Jedi-level skills in tech? There’s an assessment for that.

July 25, 2017
We want a shiny new website (or a new email marketing platform, or a new CRM system…) like yesterday, but we don’t always fully understand what that means or have the words to explain what we’re really trying to solve for. That’s where being inquisitive comes into play. The Discovery Assessment is a tool that can help organizations prioritize their needs, uncover risks and constraints, and analyze the impact of a project on their current systems—all before diving into that project. 

It’s okay to break things

July 19, 2017
Part of learning, growing, and understanding tools/technologies is being in the muck before we have clarity around how something works, where something should go, and how something should be built. There’s something to be said for having the courage to try things even if it means they won’t necessarily work out.

Make a tastier communications cake: A recipe for multichannel marketing

July 17, 2017
Digital marketing strategies come in all shapes and sizes. Even if you don't have a fully baked strategy, you probably have all the ingredients you need. So let's mix it up!

Join us for a day of action to save net neutrality

July 11, 2017
Net neutrality is an issue that affects every one of us. Regardless of our mission or community, a free and open web enables all of us to share ideas, find supporters, advocate for change, and move our missions forward.