Program & Service Delivery

NTEN Digital Inclusion Fellowship participants hold up their certificates and new USB drive for Margo Scurry, the Fellow at Charlotte Mecklenburg Library, North Carolina.

Announcing the 2017 Digital Inclusion Fellowship City Hosts and Call for Fellow Applications

November 28, 2016
The Digital Inclusion Fellowship continues to expand, and applications are now open for 5 new Fellowship positions in Atlanta, Austin, and the Bay Area.
An illustration showing several different methods of visualizing data, such as column charts, graphs, and pie charts.

3 Tips for Using Data To Tell Your Story, Ethically

November 22, 2016
Data is an incredibly valuable tool, and as with any tool, we have an ethical responsibility to use it correctly. When it comes to using data for storytelling, we must find a way to be persuasive without being deceptive.
laptop with books on shelves where the screen should be

Developing an E-Learning Program: Tools and Lessons Learned

November 17, 2016
Developing your own e-learning program doesn’t require a large budget. Be creative, make the best use of free tools, and be willing to do the research to find what will work for both you and your audience.
Closeup of people's hands held out in a circle, each cupping a mound of dirt with seedlings

Member Retention: 4 Best Practices That Win Members for Life

November 14, 2016
Many organizations focus on gaining new members, but it’s much more cost effective for your organization to put your resources toward member retention. Learn 4 best practices that can help you win members for life.
photo of a pink heart on a stick, in focus, with heart-shaped lights in the dark background, slightly blurry

Take Heart: Tips for Building a Supportive Online Community

October 24, 2016
Providing online support in a meaningful and safe way can be difficult, but it is achievable with close monitoring, supervision, and technology.
NTEN Faculty at a lecturn

Share Your Skills and Help Build the Nonprofit Community

October 20, 2016
Demonstrate your expert nonprofit skills and support the future of your sector by becoming an NTEN trainer.
An aerial shot of a large group of people seated around a table, with an illustration of the job search process in the middle of the table.

Policy, Not Just Programs, Needed To Bridge Digital Divide

October 20, 2016
The digital divide is a multi-faceted issue and calls for a multi-faceted approach. I am interested in moving away from direct programming to policy work that enables us to attack this issue from many different sides.
A group of instructors for TechBridge

From Advocate to Evangelist: The Importance of Digital Inclusion

October 18, 2016
Spending a year focused on digital inclusion work was invaluable to needs of my community. I am now a digital inclusion advocate and evangelist.
A collage of 9 photos featuring Fellow Aneta Lee and her digital inclusion work in Atlanta, Georgia.

Atlanta and the State of Digital Inclusion

October 12, 2016
2015 Digital Inclusion Fellow Aneta Lee gave us an update on her work with the Parks and Recreation Department in Atlanta, Georgia.
Elders gather around a laptop, smiling.

Digital Literacy: More Than Just a Skill

October 11, 2016
Education is about more than just technical skills. Sometimes it’s about knowing that there’s a solution in the first place. So many people assume that their financial barriers are insurmountable, and they think that they need to buy a completely new piece of equipment, when a few tweaks or an inexpensive upgrade is all they need to get better use out of what they already have.