Program & Service Delivery

5 Tips for Community Building through Digital Inclusion

February 22, 2017
In digital inclusion work, we often stress the importance of digital inclusion to things such as education, financial stability and economic mobility, and career advancement. As a Digital Inclusion Fellow, I’ve seen firsthand another perk to digital inclusion: community building.
3 people sit at a table in a bakery, with laptops in front of them and cupcakes on a stool beside the table.

Within Reach: Partnering with Retailers To Provide Digital Literacy Access

February 16, 2017
Digital Inclusion Fellow Felicia Tillman shares her story—and helpful tips—on partnering with local retailers to provide digital access in the community.

Welcome, new Digital Inclusion Fellows

January 31, 2017
Meet the NTEN Digital Inclusion Fellows for 2017. These community-driven leaders will build and produce digital literacy programs in their neighborhoods.
Photo of two older women in front of a computer in a public library

Five Steps to Launching a New Digital Literacy Program at Your Nonprofit

January 25, 2017
While there are no crystal balls to gaze into to assure the success of your program, there are a few easy steps you can take to help brainstorm, design, and implement a sustainable program.
A speaker at the 2016 Nonprofit Technology Conference, wearing a vivid deep purple shirt and gesturing with his hands

Behind the Scenes at the NTC

January 24, 2017
How does a tiny team produce the biggest and best nonprofit tech conference in the world? With your help, of course.
NTEN Digital Inclusion Fellowship participants hold up their certificates and new USB drive for Margo Scurry, the Fellow at Charlotte Mecklenburg Library, North Carolina.

Announcing the 2017 Digital Inclusion Fellowship City Hosts and Call for Fellow Applications

November 28, 2016
The Digital Inclusion Fellowship continues to expand, and applications are now open for 5 new Fellowship positions in Atlanta, Austin, and the Bay Area.
An illustration showing several different methods of visualizing data, such as column charts, graphs, and pie charts.

3 Tips for Using Data To Tell Your Story, Ethically

November 22, 2016
Data is an incredibly valuable tool, and as with any tool, we have an ethical responsibility to use it correctly. When it comes to using data for storytelling, we must find a way to be persuasive without being deceptive.
laptop with books on shelves where the screen should be

Developing an E-Learning Program: Tools and Lessons Learned

November 17, 2016
Developing your own e-learning program doesn’t require a large budget. Be creative, make the best use of free tools, and be willing to do the research to find what will work for both you and your audience.
Closeup of people's hands held out in a circle, each cupping a mound of dirt with seedlings

Member Retention: 4 Best Practices That Win Members for Life

November 14, 2016
Many organizations focus on gaining new members, but it’s much more cost effective for your organization to put your resources toward member retention. Learn 4 best practices that can help you win members for life.
photo of a pink heart on a stick, in focus, with heart-shaped lights in the dark background, slightly blurry

Take Heart: Tips for Building a Supportive Online Community

October 24, 2016
Providing online support in a meaningful and safe way can be difficult, but it is achievable with close monitoring, supervision, and technology.