Gavin Clabaugh, Vice President and Chief Information Officer, Charles Stewart Mott Foundation
Suddenly you're a spammer.
One of your web servers has been hijacked and has been sending out hundreds of thousands of messages from some fellow named "Wilson." Wilson is offering a "Free Video on how to earn $251,283" from something called an "affiliate strategy" with, of course, links. The links connect to a malware site that installs a drive-by Trojan. It's been going on for a few days, at least. And now, all of your messaging queues are overflowing with bounces and undeliverables (and nasty notes from former friends and colleagues).
Moreover, your bandwidth is overloaded as the poor abused SMTP server loops through the other eight hundred thousand pending messages, seemingly unable to deliver anything to anyone, including all the bounce-back notifications — which are, in turn, generating more and more notifications. Everything is spinning out of control. It's a server gone rogue.
What happened?