I think there were about 40 of us. Roughly half wanted to know more about what CiviCRM is and how it works. Other topics of interest included: customizable, householding, vs. DIA and Convio and others, events, profiles (how people are using), security, maintenance, cost (implement, customize, maintain), migrating data. David Geilhufe did a good job of leading the session, describing CiviCRM, and answering questions. We talked some about email lists and forums. While civicrm-dev@lists.civicrm.org is a good, responsive list, some people feel uncomfortable about asking basic questions on this list. They suggested forum topics like: - Configuration - Data issues - And one for "this is my stupid question" A couple of people volunteered to moderate forums. Quidelines for asking questions on civicrm-dev@lists.civicrm.org would be nice. (The FAQ might be a good place for this. I'll draft it.) A section in the CiviCRM documentation and/or forums for Drupal would be nice (there was a feeling that basic/stupid questions get smacked down when asked on the Drupal site). A handbook for administrators would be nice. (John Kenyon showed some of the new new CiviCRM Administration section at http://wiki.civicrm.org/confluence/display/CRMDOC/Administer+CiviCRM ) We came up with 3 categories of users: - admin: configures the installation - end user: staff - public user: web site user People hung around quite a while after the session. I have a few more specific notes that I'll work into the FAQ. I plan to have a draft of the revised FAQ within 2 weeks.