Find out how leading nonprofits are creating online support experiences that exceed expectations and successfully replace individualized support by staff. Join us as we share best practices for using innovative technology to increase patient and caregiver engagement, free up staff time for other mission critical initiatives, and achieve measurable cost savings.
When Online Experiences Win Over Physical Ones: Case Studies in Patient Support Communities
Small World LabsMichael founded Small World Labs with the goal of providing organizations with the collaborative technology and solutions necessary to better connect with and empower their constituents, in a manner similar to which Michael saw early Internet technologies empower his deaf parents and connect them with the outside world. Prior to founding Small World Labs, Michael served as the Director of Product Management at Coremetrics, a leading provider of web analytics solutions (now a division of IBM). As head of the group, Michael's responsibilities included delivering new products and services, evaluating new markets, and assessing partner technologies. Prior to that, Michael was a management consultant for R. B. Webber & Company (a spin-off of McKinsey and Boston Consulting Group associates) where he led projects for high-tech companies, including Hewlett-Packard, Sprint, FedEx, ReSound (a hearing assistance accessories provider), and several start ups. Michael holds a B.A. in economics with summa cum laude and departmental honors from Yale University, and has completed studies in international economics at Oxford University. Michael also serves on the board of the Texas School for the Deaf Foundation.