When Online Experiences Win Over Physical Ones: Case Studies in Patient Support Communities

Find out how leading nonprofits are creating online support experiences that exceed expectations and successfully replace individualized support by staff. Join us as we share best practices for using innovative technology to increase patient and caregiver engagement, free up staff time for other mission critical initiatives, and achieve measurable cost savings.


Michael Wilson


Small World Labs
Michael founded Small World Labs with the goal of providing organizations with the collaborative technology and solutions necessary to better connect with and empower their constituents, in a manner similar to which Michael saw early Internet technologies empower his deaf parents and connect them with the outside world. Prior to founding Small World Labs, Michael served as the Director of Product Management at Coremetrics, a leading provider of web analytics solutions (now a division of IBM). As head of the group, Michael's responsibilities included delivering new products and services, evaluating new markets, and assessing partner technologies. Prior to that, Michael was a management consultant for R. B. Webber & Company (a spin-off of McKinsey and Boston Consulting Group associates) where he led projects for high-tech companies, including Hewlett-Packard, Sprint, FedEx, ReSound (a hearing assistance accessories provider), and several start ups. Michael holds a B.A. in economics with summa cum laude and departmental honors from Yale University, and has completed studies in international economics at Oxford University. Michael also serves on the board of the Texas School for the Deaf Foundation.

Julie Lubinsky

Working with the Foundation’s digital media team, I make sure ChristopherReeve.org is updated on a daily basis to give you reasons to come back every day. I also strive to make the online Paralysis Resource Center at paralysis.org easy for those living with paralysis to search for the services we provide that interest them. Social media drives awareness of the Reeve Foundation's mission and in engages our community by aggregating and sharing inspiring stories and news about spinal cord injury and paralysis from all over the world. Engage with us on Twitter (@ReeveFoundation), Facebook (/ReeveFoundation) and in our online Paralysis Community.

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