The nonprofit sector has long struggled with the best way to refer people to services. We have experimented with directory services, models that show available capacity of service organizations, and help lines. In all of these efforts, we have strived to connect clients to available and relevant services as quickly and seamlessly as possible. Previous efforts have achieved varying levels of success — but new technologies are changing what is possible.
In this session, Caravan Studios, a division of TechSoup Global, will convene and moderate a diverse panel of technologists and program managers who have created resource and referral tools to better serve their communities.
Participants will have an opportunity to see live demos of resource and referrals apps, ask questions about the effectiveness of the tools in action, and learn about the technology decisions that led to the development of the tool.
Attendees will take away:
- Three different models for providing resource and referral information to clients
- Ways to track the effectiveness of the resource and referral information
- Lists of other relevant resources to inform any tool selection or development they may wish to do