Program

Crash Course in Design Thinking Workshops

Problem Statement

Streamline workflows and processes, identify pain points in your programs, and brainstorm solutions to meet the future.

This session will be a crash course in design thinking. The attendees will learn what design thinking is, and why it is useful in nonprofit technology and program management, by participating in a variety of exercises that will illuminate the fun and impactfulness of design thinking and give the attendees the skills to conduct similar workshops with their colleagues back at their organizations.

We will talk about the purpose of empathy-building exercises, facilitative brainstorming techniques, How Might We statement generation, the synthesis process, and choosing ideas based on feasibility, desirability, and viability. We will also touch on the processes of building and implementing the new idea, and methods for testing and measuring.

We will provide resources and links for learning more about this process.

Wendy Harman
Presidential Innovation Fellows

My mission: make it easier for people to take positive action. I'm interested in the policy, philanthropy, technology, partnership, civic engagement, and volunteer innovations that enable the strength of communities (real and virtual, corporate and civic) to make good stuff happen for the 21st century. I am a connector of creative ideas, a collaboration enthusiast, an intrapreneur, a digital nerd, a citizen scientist, a believer in human centered design, a civic hacker, a strategic thinker and a professional listener. I am passionate about using these talents, my network, and my experience for positive social impact. I have experience working in policy think tanks, disaster and crisis management, digital engagement, communications, marketing, information management, and innovation hubs. I design programs, policies, projects, and partnerships that meet people where they are. I earned a BA in English and Psychology from Emory University, and a JD from Northeastern School of Law. In 2010, 2011, 2012, and 2013 I was named to the Nonprofit Times Power and Influence Top 50 list. I frequently speak and write about issues at the intersection of nonprofits, technology, and engagement.

Emily Ianacone
Foster America
Fellow/Social Impact Designer
As a social impact designer, I design “with” and not “for” when creating products, services, and policies. I believe that a focus on user experience can make a huge impact on the efficacy of health and human services, and am dedicated to using human-centered design and systems thinking to help effect systemic change so that all humans have equitable opportunities to be healthy and happy. I spent a decade in advertising as a graphic designer and copywriter before I found my way to the public sector. In my current role as a Foster America Fellow at the Allegheny County Department of Human Services in Pittsburgh, I’m working with staff to transform the child welfare experience and improve outcomes for the children, youth and families who touch the system. Prior to Foster America, I spent a year as a White House Presidential Innovation Fellow working with the Administration for Children, Youth and Families and the Department of Labor. I have an MA in Social Design from the Maryland Institute College of Art (MICA), a BFA in Graphic Design from the Rochester Institute of Technology (RIT), and was named a Graphic Design USA Student to Watch during graduate school. I love volunteering as a Band Art Instructor at Girls Rock! camp and am endlessly curious about what drives people’s behavior.

Kate McCall-Kiley
White House Presidential Innovation Fellows
Presidential Innovation Fellow

Presenting
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