Vendor Satisfaction

The 2011 Nonprofit Data Ecosystem Report

Report published December 20, 2011 in Software, Vendor Satisfaction

The data ecosystem is the collection of tools we use to manage all the ways we interact with donors, volunteers, activists, and supporters.

In 2009, NTEN conducted the first Nonprofit Data Ecosystem Survey to find out about the collection of tools the NTEN community uses for their organizational work.We wanted to find out how happy organizations are with each of the tools they use, but also what tools make up their ecosystems, and how happy they are with those ecosystems as well.

We've updated our survey and are happy to provide you with the 2011 results of the Nonrpofit Data Ecosystems Survey:

> Get the 2011 Nonprofit Data Ecosystems Report (Free for Current NTEN Members, $50 for Non-Members - Log In Required to check member status)

We hope that, by broadening our view of the software question, we can acheive two things. First, we hope it gives you a resource for helping you make better software selection decisions. Secondly, we hope it helps software vendors better understand the challenges and needs of our sector so that they can address these issues.

After you read the report, share with us what this report means to you and your organization. We love to hear from you.

> Get the 2011 Nonprofit Data Ecosystems Report (Free for Current NTEN Members, $50 for Non-Members - Log In Required to check member status)

Not a member of NTEN? Join today and get this report for free, plus all the benefits of membership!

2009 Data Ecosystem Survey Report

Report published February 8, 2010 in Vendor Satisfaction

The data ecosystem is the collection of tools we use to manage all the ways we interact with donors, volunteers, activists, and supporters. We wanted to find out how happy organizations are with each of the tools they use, but also what tools make up their ecosystems, and how happy they are with those ecosystems as well.

> Download the 2009 Data Ecosystem Survey Report

In 2008, NTEN began asking the community to tell us what they thought of the tools they use. We conducted vendor satisfaction surveys for the Constituent Relationship Management, Content Management Systems, and the Donor Management Systems nonprofits use. The results help organizations understand what software is in use by their peers, and how happy they are with the service, support, usability and overall value of the software.

Still, these reports were only shedding light on a small slice of the software pie. In summer 2009, we went looking for a better way. Our great friend Paul Hagen suggested that we ought to be looking at the larger picture -- at the data ecosystem.

2008 Donor Management Software Satisfaction Survey

Report published November 24, 2008 in Vendor Satisfaction

Choosing Donor Management Software (DMS) can be frustrating and overwhelming. With so many choices and so little time to research all the options, many of us rely heavily on the recommendations of our peers to cut through the noise and provide some insight.

This is why NTEN is proud to present the results of our first Donor Management Software Satisfaction Survey.

> Download the Full Report

2008 CMS Satisfaction Survey

Report published July 10, 2008 in Vendor Satisfaction

Choosing a CMS can be frustrating and overwhelming. With so many choices and so little time to research all the options, many of us rely heavily on the recommendations of our peers to cut through the noise and provide some insight.

This is why NTEN is proud to present the results of our first CMS Satisfaction Survey.

> Download the Full Report

 

 

 

 

 

2007 CRM Satisfaction Survey

Report published July 10, 2008 in Vendor Satisfaction

Choosing a CRM can be frustrating and overwhelming. With so many choices and so little time to research all the options, many of us rely heavily on the recommendations of our peers to cut through the noise and provide some insight.

This is why NTEN is proud to present the results of our first CRM Satisfaction Survey.

> Download the Full Report